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comptia a+ > 901 part 3 > Flashcards

901 part 3 Flashcards

1
Q

A user is reporting that a desktop monitor backlighting is very dim. Which of the following should
be performed FIRST when troubleshooting the problem?
A. Update drivers
B. Reseat the video card
C. Use OSD tools
D. Replace the monitor

A

C. Use OSD tools

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2
Q

A user reports that the mouse is not working properly. The technician notices on the user’s
workstation that the mouse cursor spins for several minutes before the technician can use the
mouse. Which of the following is the cause of the issue?
A. Failed Operating System
B. Faulty mouse
C. Faulty CPU
D. Not enough memory

A

D. Not enough memory

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3
Q

A technician replaces a failed hard drive with a brand new one. The technician boots from a PECD and attempts to install a custom OS build deployed from the network. The hard drive is visible in the system’s BIOS. However, once in the preinstallation environment, the drive is not
recognized in the imaging process and the process fails. Which of the following is MOST likely the
cause of failure?
A. The boot CD has failed and needs to be replaced.
B. The hard drive needs to have its configuration manually defined in the BIOS.
C. The PC’s power supply is not providing enough power to the new hard drive.
D. The hard drive has not been partitioned correctly.

A

D. The hard drive has not been partitioned correctly

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4
Q

A technician is notified that a laptop is not booting. It is discovered that there are no system lights,
sounds, or display when the power button is pressed. Which of the following should the technician
attempt FIRST in the troubleshooting process?
A. Connect an external monitor into the laptop to determine if the LCD has failed.
B. Boot the system from either a boot CD or other removable media type.
C. Disconnect the AC and battery power and hold the power button for several seconds.
D. Remove any hard drives or optical drives, RAM, and any wireless cardsor USB devices from
the laptop.

A

C. Disconnect the AC and battery power and hold the power button for several seconds.

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5
Q

A user attempts to turn on a computer and receives no response. The user calls the technician to
report the computer is not booting and a faint smell of something burning. Which of the following
tools will BEST help to identify the issue?
A. ESD strap
B. PSU tester
C. Cable tester
D. Loopback plug

A

B. PSU tester

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6
Q

A user notices the printer that is used for printing global shipper’s labels is missing columns in the
printed labels. The special label stock is new and appears to be fine. Which of the following should
the technician perform FIRST when troubleshooting this problem?

A. Remove any stuck labels from the paper path
B. Clean the pickup rollers and check them for wear
C. Clean the print head with approved materials
D. Replace and realign the print head

A

C. Clean the print head with approved materials.

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7
Q

Ann, a user, reports her docked mobile workstation will periodically lose her network share drive
and lose video to the second monitor. Which of the following is MOST likely the cause of this
anomaly?
A. The workstation battery needs to be replaced.
B. The NIC is functioning intermittently.
C. Failed driver updates for the workstation’s devices.
D. The surge protector lost AC power.

A

D. The surge protector lost AC power

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8
Q

A user reports an inkjet printer is constantly feeding two sheets of paper for every page printed.
Which of the following is the MOST likely reason?
A. Poor paper quality
B. Incorrect paper size
C. Defective duplexer
D. Worn feed rollers

A

D. Worn feed rollers

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9
Q

A technician is working on a server with high latency on the mapped network drive. Upon entry
into the server room, the technician suspects an issue with one of the drives in the array. Which of the following would the technician do to resolve the problem?
A. Reseat the drive cable in the array.
B. Replace the RAID controller.
C. Replace the faulty drive in the array.
D. Reinstall the RAID drivers.

A

C. Replace the faulty drive in the array.

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10
Q 
Joe, a user, receives a wireless router from his ISP with a pre-set password and configuration. He can connect to the router fine via Ethernet but cannot see the wireless signal on any of his devices. The LEDs on the router indicate that a wireless signal is broadcasting. Which of the following settings on the router does Joe need to adjust to enable the devices to see the wireless signal?
A. DHCP
B. IPv6
C. DMZ
D. SSID
A

D. SSID

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11
Q 
A technician is tasked with upgrading the hard drives of a high-end workstation to SSD. The drives must be configured in a RAID array, but the RAID card does not support SSD. Which of the following would the technician verify in order to use the new drives?
A. Controller firmware
B. Power requirements
C. File system type
D. System BIOS
A

A. Controller firmware

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12
Q

A customer states that when booting up the workstation, there is a message that says “no operating system detected”; then, it continues to boot into the operating system. The customer is preparing to modify files on a USB drive. Which of the following should a technician perform to resolve the problem?
A. Reinstall the operating system to reinstall the hardware drivers.
B. Modify the boot.ini within the operating system.
C. Modify the boot sequence within the UEFI.
D. Disable the TPM chip to turn off data encryption.

A

C. Modify the boot sequence within the UEFI

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13
Q

A customer signed up for the mobile pay service to use with their first generation smartphone but it
does not work at any place that supports the mobile pay service. Which of the following is missing
from the customer’s smartphone?
A. RFID
B. IMSI
C. NFC chip
D. Bluetooth

A

C. NFC chip

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14
Q 
A user wants to store a personal video to view at a later time. Which of the following types of media is the LEAST expensive with a maximum capacity of 750MB?
A. USB drive
B. DVD-R
C. Blu-Ray
D. CD-R
A

D. CD-R

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15
Q

A technician is building a workstation that will only be used to connect remotely to a server. Which
of the following types of PC configurations is BEST suited for this task?
A. Thin client
B. Home server PC
C. CAD workstation
D. AV workstation

A

A. Thin Client

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16
Q

A user is watching streaming video on a home network, but experiences buffering and delays
when there are too many people on the network. Which of the following is MOST likely to resolve
the issue?
A. Disable SSID broadcast
B. Setup UPnP
C. Enable QoS
D. Configure DMZ

A

C. Enable QoS

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17
Q

A small office would like to offer Internet access to customers while onsite. However, customers
should not be able to access any corporate data. Which of the following networking features would
BEST enable this?

A. Configure a guest wireless network
B. Implement a DMZ
C. Disable NAT on the wireless network
D. Disable the SSID
E. Assign static IPs for all devices
A

A. Configure a guest wireless network

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18
Q 
Which of the following types of media connectors carries digital video as well as audio?
A. DVI-D
B. DVI-A
C. HDMI
D. VGA
A

C. HDMI

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19
Q 
Which of the following is a type of fiber connector?
A. RJ-11
B. F-connector
C. BNC
D. ST
A

D. ST

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20
Q 
Which of the following ports is used when accessing a website with SSL encryption?
A. 22
B. 80
C. 110
D. 443
A

D. 443

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21
Q 
Which of the following monitor technologies provide the widest viewing angle with rich colors and
consistent backlighting? (Select TWO).
A. Light Emitting Diode
B. In-Plane Switching
C. Plasma
D. Twisted Nematic
E. Cold Cathode Fluorescent Lamp
A

A. Light emitting Diode

B. In-Plane Swithcing

22
Q 
A user wants to enable hands-free for a smartphone in a car. Which of the following needs to be
performed?
A. Enable WiFi
B. Driver installation
C. Device pairing
D. Enable NFC
A

C. Device pairing

23
Q

A client, Joe, has reported issues with the back cover of his company-issued smartphone. Joe stated that it seems to either come off on its own, or will not seat properly on the phone. Which of the following is MOST likely the problem?

A. The MicroSD card is not installed properly.
B. The battery needs to be replaced.
C. The charging port is bent.
D. The smartphone has a non-OEM cover.

A

B. The battery needs to be replaced.

24
Q

A customer wants to copy a database that is 97GB in size for multiple uses. Which of the following
format specifications should the customer use?
A. BD – RE DL
B. BDXL
C. BD – RE
D. BD-R

A

A. BD-RE DL

25
Q

A technician is installing a wireless router to be used as an access point. The company firewall will
assign IP addresses to devices on the wireless network. Which of the following settings does the
technician need to disable on the wireless router to accomplish this?
A. NAT
B. DMZ
C. PAT
D. DHCP

A

D. DHCP

26
Q

Two drives in a RAID 5 have failed. Which of the following will the technician need to implement?

A. Replace the failed drives and restore the data from backup to the RAID.
B. Replace one of the failed drives and run the RAID repair.
C. Replace the failed drives and format the RAID using the quick option.
D. Replace one of the failed drives and repair the RAID using system utilities.

A

A. Replace the failed drives and restore the data from backup to the RAID

27
Q

A user is unable to show an Android smartphone display on a TV. Which of the following settings
should the technician check to resolve this issue?
A. Multi-window
B. Air view
C. Air browse
D. Screen mirroring

A

D. Screen mirroring

28
Q

A network technician connects a tone generator to an RJ-45 drop. Which of the following is the
MOST likely reason for doing this?
A. To validate proper wiring of the network jack
B. To confirm continuity of the conductors
C. To locate the position of the cable on a patch panel
D. To test the transmission quality of the connection

A

C. To locate the position of the cable on a patch panel

29
Q

A SOHO is considering a purchase of several printers that will facilitate printing on both sides of
the media. Which of the following optional add-ons will provide this functionality?

A. Collate
B. Duplex
C. Fast draft
D. Paper type

A

B. Duplex

30
Q 
A group of users need to connect directly to a printer with continuous access. Which of the following connection types will achieve this?
A. Serial
B. Ethernet
C. USB
D. eSATA
A

B. Ethernet

31
Q

A PC has been randomly rebooting several times a day. The technician checks the case for
overheating and finds the fans appear to be operating normally. Which of the following should the
technician check NEXT?
A. The motherboard for any sign of swollen capacitors
B. The disk drive to determine if it is defragmented and operating properly
C. The embedded NIC to ensure it has the latest firmware and drivers
D. The RAM to confirm it is the correct type for the motherboard being used

A

A. The motherboard for any sign of swollen capacitors

32
Q

A user is reporting toner smudging on paper after printing. Which of the following should the
technician inspect?

A. Print spooler
B. Fuser
C. Rollers
D. Maintenance kit

A

B. Fuser

33
Q

A new employee has reported that print jobs are printing as garbled text. Which of the following is MOST likely the reason for this issue?
A. The printer needs a maintenance kit installed
B. The network cable on the printer is unplugged
C. The workstation has the incorrect drivers installed
D. The employee does not have the proper permissions

A

C. The workstation has the incorrect driver installed.

34
Q

A customer is reporting that after removing a laptop from the docking station and bringing it home,
the cursor occasionally jumps around the screen while the customer is typing. Which of the
following should the technician do to mitigate this issue?
A. Disable the touch pad on the laptop
B. Install new keyboard drivers for the laptop
C. Install new drivers for the docking station
D. Disable the keyboard on the laptop

A

A. Disable the touch pad on the laptop

35
Q

Ann, a user, wants to host a gaming server on her SOHO network. Which of the following features on the SOHO router would need to be configured?

A. Channels
B. DHCP
C. Port forwarding
D. Firmware

A

C. Port forwarding

36
Q

Ann, a user, boots her laptop and notices the screen flashes then turns black. It was working
during her presentation yesterday. Which of the following troubleshooting steps should be
completed?
A. Use a multimeter to test voltage.
B. Replace the laptop with a new one.
C. Replace the battery.
D. Connectan external display device.

A

D. Connection external display device.

37
Q

A customer wants to connect a laptop to a mobile device’s Internet for use in situations where
there is no Internet connectivity. Which of the following technologies would the technician
recommend to the customer?
A. IR
B. NFC
C. Hotspot
D. Lightning

A

C. Hotspot

38
Q 
A technician is asked to install Microsoft office directly on a customer’s computing device. The technician notifies the customer that office cannot be installed directly on that device. Which of the following device types does the customer have?
A. Mac
B. Thick client
C. Thin client
D. Phablet
A

C. Thin client

39
Q 
Which of the following wireless technologies is LEAST likely to be intercepted by a third party?
A. NFC
B. Bluetooth
C. WiFi
D. Cellular
A

A. NFC

40
Q 
A user works in a public kiosk where their laptop is susceptible to theft. The information can be remotely wiped so data loss is not a concern. Which of the following options should be considered to secure the laptop?
A. Use data encryption.
B. Use a cable lock.
C. Use multifactor authentication.
D. Use a strong password.
A

B. Use a cable lock

41
Q 
A user is noticing fine black particles on printouts and in the printer itself. Which of the following tools is recommended to fix this issue?
A. Denatured alcohol
B. Toner vacuum
C. Compressed air
D. Moist towel
A

B. Toner vacuum

42
Q

A technician finds an external hard drive with the markings “IEEE 1394” on it. Which of the
following cable types would be needed to view the contents of this drive?
A. Ethernet
B. eSATA
C. FireWire
D. MicroUSB

A

C. FireWire

43
Q

A user creates a file in presentation software to be shown on a widescreen display. The user
would like to adjust the aspect ratio of the slides in the presentation software so they display
without extra black areas on the top, bottom, left, or right of the slides. Which of the following
aspect ratios would BEST meet this requirement?
A. 4:3
B. 5:4
C. 16:9
D. 256:135

A

C. 16:9

44
Q

The technician is troubleshooting a connection issue between the switch and the wall jack. The
user is plugged into the jack; however, there is no connection. The technician goes into the switch
room to see if the cable is plugged into the switch, but none of the cables are labeled. Which of the
following tools would the technician MOST likely use to find this cable?
A. WiFi analyzer
B. Loopback plug
C. Multimeter
D. Tone generator

A

D. Tone generator

45
Q

A technician is required to connect a new cable to an open port on the patch panel. Which of the
following would the technician MOST likely use in this situation?
A. Loopback tool
B. Multimeter
C. Punchdown tool
D. Toner probe

A

C. Punchdown tool

46
Q 
Which of the following would typically require the use of a punchdown tool to connect a cable to
the network switch?
A. Router
B. Repeater
C. Patch panel
D. PoE injector
A

C. Patch panel

47
Q

A technician is notified of an inkjet printer not printing properly. The user’s computer has the
printer software loaded and is not displaying any errors. A test print was performed, with one of the
colors not printing properly. Which of the following would the technician typically perform FIRST to
resolve the issue?
A. Replace cartridges
B. Run a cleaning page
C. Clean heads
D. Clean fuser assembly

A

C. Clean heads

48
Q

A technician is tasked with setting up a workstation in a new location. The technician realizes there
is no network connectivity and the workstation’s NIC does not have a link light. Given the
connection in the wall is correctly labeled, which of the following would be BEST for the technician
to use NEXT?
A. A multimeter
B. A tone generator
C. A cable tester
D. A punchdown tool

A

C. A cable tester

49
Q

A technician is responsible for setting up laptops in a room for a small conference. The laptops
need to communicate with each other as well as a workstation in the room. The workstation has a
wireless expansion card. A switch is not available for the laptops and they cannot access the
corporate network. Which of the following does the technician need to implement?

A. Adhoc network
B. Bluetooth network
C. Serial network
D. USB network

A

A. Adhoc network

50
Q

A technician is planning on running multimode fiber and only needs the fiber runs to be 500 feet
(152 meters) in distance. Which of the following connectors should the technician use?
A. BNC
B. LC
C. ST
D. F

A

C. ST

comptia a+ (5 decks)

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