9. Maintian High Reliablity

Question 1

__ Is difficult when teams are subject to repeating the same routines or situations over and over. p129

Answer 1

Mindfulness

Team members awareness of their operations , patterns of behavior, and the skills and abilities of their peers and superiors and subordinates.

Question 2

__ is the absence of mindfulness. It is once susceptibility to falling into a routine and not paying attention to the small keys that accumulate over time into one major incident. p132

Answer 2

Mindlessness

Question 3

In the CRM loop, updating typically takes place during the __ and __ phase. p135

Answer 3

Observe and critique

Question 4

Complex systems often forced individuals into ___ ___, slow uncoupling of a policy and actual procedure. p138

Answer 4

Practical drift

Question 5

__ __ describe how policies and procedures those written rules we come to rely on for a successful outcome become background context for most operators, particularly veterans. p141

Answer 5

Practical drift

Question 6

__ refers to those functions that are considered to be front line. p141

Answer 6

Operations

Question 7

__ training, which is situation based, hands on, low frequency, high risk event practice, where teams and individuals are regularly tested under ambiguous and demanding dynamic conditions. p142

Answer 7

High-fidelity training

Question 8

An organization that operates in high-risk environments yet strive to maintain a learning atmosphere so as to minimize the chance of error. p145

Answer 8

High-reliability organization

Question 9

In EMS, the term __ __ is used to describe those individuals who call 911 repeatedly, often for what appears to be nonemergency situations. p129*

Answer 9

Frequent Flyer