5. The Concept Of Crew Resource Managment Flashcards
__ is necessary to avoid groupthink. p50
When people respectfully speak their opinions when they can offer input gained from diverse experience
Diversity of opinion
CRM is not __ decision making. p51*
Team decision making
The degree of respect provided in ___ ___ depends on the make up of the crew, the length the time they have worked together, and their operating context. p53*
Respectful
By __-__, members learn who to turn to when specific problems arise. p54
Cross-pollinating
__ __ , which is defined as too much input and not enough time to process all the information. p54
Task saturation
One of the most effective methods for advocating a position is by using an __ statement. p57
Assertive statement
Assertive statement p57
Using in opening statement that addresses the person by my name
Stating the concern as in owned emotion
Stating the problem as the team member sees it
Offering a solution
Obtaining agreement
Situation awareness has three primary components: p58
Cognitive awareness
Reality of the situation
Individual perceptions
Is a scientific term for the process of thinking. p59
Cognitive processing
Errors are either __ or __. p65
Dependent individual
Independent individual
__ __ occurs when some of the information available to the operator is incorrect, incomplete or absent. p65
Dependent individual errors
__ __ occurs when an operator has the correct information, but makes a mistake in cognitively processing the information or experiences test saturation. p65
Independent individual error
It can be helpful to look at three properties that can cause distraction and a loss of situational awareness: p65
Information overload
Variety of information
Ambiguous information
The use of ___ and procedures reduce cognitive processing during periods of high stress
Checklist
Before CRM can be effectively used, there must be a foundational change in __ __. p50
organizational culture
