7. Leaders, Followers, And Teamwork

Question 1

Behaviors of small team leadership. p94

Answer 1

Knowledge
Skills
Attitudes

Question 2

Good followers help the leader by providing inputs that allow for a __ __ assessment. p96

Answer 2

Dynamic situational

Question 3

Means to listen with a goal of truly understanding what the person is saying as well as what he or she means. p100

Answer 3

Listening aggressively

Question 4

__ __, or what happens when one person speaks and another interrupts the communication incorrectly. p100

Answer 4

Asymmetrical coherence

Question 5

Research has demonstrated that strong initial emotions last for approximately __ seconds before they begin to dissipate. p102*

Answer 5

90 sec

Question 6

Left brain reasoning

Curiosity

Answer 6

Right brain emotional response anger

Question 7

Any challenge to a decision should be done in a __ and ___ way. p105

Answer 7

Assertive and respectful

Question 8

The most valuable followers in a team are the __ __. p107

Answer 8

Lifelong learners

Question 9

Are rarely active in the CRM process and don’t provide the team with critical thinking abilities. p108

Answer 9

Sheep

Question 10

The most dangerous on the crew are the __ __ who make decisions based on what the leader says. p108

Answer 10

Yes people

Question 11

__ __ are bright and critical thinkers yet often withhold information because of anger or unresolved conflict with crewmembers or the leader. p108*

Answer 11

Alienated followers

Question 12

__ __ are active without being yes people and are not afraid to speak up and challenge a decision. p108

Answer 12

Effective followers

Question 13

__ behavior in the right circumstances, be a constructive and refreshing experience. It is often how old ways of doing things are challenged and new procedures shaped. p109

Answer 13

Antiauthority behavior

Question 14

__ behavior Is often attributed to inexperienced people, injury and death statistics demonstrate that anyone, regardless of experience, can be a victim. p109

Answer 14

Impulsive behavior

Question 15

Often waiting ___ seconds before responding can be just enough of an edge in allowing the adrenaline rush to pass and the brain to engage. p109*

Answer 15

10 sec

Question 16

__ __ behavior has been used to define behavioral attributes that are associated with people who need to show off or demonstrate that they are better than others. p110

Answer 16

Air show behavior

Question 17

Invulnerability

Machismo

Answer 17

Resignation

Pressing- trading accuracy and safety for speed behavior

Question 18

__ __ assessment is conducted by soliciting continual feedback from all relevant input sources, particularly other team members and those involved in front-line operations. p96

Answer 18

dynamic situational

Question 19

A common __ used to describe the ability to adjust is to imagine a leader pounding a stake in the ground. p 98*

Answer 19

metaphor

Question 20

__ is about how a leader resolves his or her own personal conflict and manages his or her feelings when confronted. p102

Answer 20

Diplomacy

Question 21

The root cause of communication failure between followers and leaders can often be traced to barriers caused by the perception of incompetence and __. p105*

Answer 21

loss of dignity