6. Understanding And Implementing CRM

Question 1

Because CRM skills focus primarily on team members understanding and interpreting their own behavior and that of others, the skills should be learned an environment with an __ focus. p73

Answer 1

Experiential

Question 2

CRM circle of success: p74

Answer 2

1 Inquiry 
2 Advocacy 
3 Conflict resolution 
4 Decision 
5 Observe and critique (update)
6 Discuss options

Question 3

1. Inquiry a statement is __ p74

Answer 3

Declarative

Question 4

Two of the most common errors made at the inquiry stage results from miscommunication associated with ___ and ___. p74

Answer 4

Coherence and sense making

Question 5

__ is associated with how well the receiver understands the message. p74

Answer 5

Coherence

Question 6

__ which is a team members ability or attempt to make sense of an ambiguous situation. p75

Answer 6

Sense making

Question 7

Veteran field operators use __ decision making. p76

Answer 7

Recognition-primed

Question 8

__ occurs when a team member voice is his or her opinion regarding the inquiry at hand. p77

Answer 8

Advocacy

Question 9

Core values. p87

Answer 9

Trust
respect
safety
mission

Question 10

2. Advocacy p78

PACE

Answer 10

Probe
Alert
Challenge
Emergency intervention

Question 11

3. __ Revolves around the saying “what is right, not who is right”
   __ is a range of processes aim at alleviating or eliminating source of conflict. p82

Answer 11

Conflict resolution

Question 12

Controls immediate response to external stimuli. p82

Answer 12

Amygdala

Question 13

Response time to the amygdala to higher reasoning is delayed approximately __ seconds. p83

Answer 13

30 sec

Question 14

4. Decision
   __ __ Common failure of teams particularly when there is a weak leader or the leader is not immediately present when a decision is being made. p84

Answer 14

Diffusing of authority

Question 15

Two methods of stating approval in a team environment. p89

Answer 15

A person states their approval or says nothing

Question 16

__ is the process of making meaning from direct experiences. p89

Answer 16

Experiential learning