6. Understanding And Implementing CRM Flashcards
Because CRM skills focus primarily on team members understanding and interpreting their own behavior and that of others, the skills should be learned an environment with an __ focus. p73
Experiential
CRM circle of success: p74
1 Inquiry 2 Advocacy 3 Conflict resolution 4 Decision 5 Observe and critique (update) 6 Discuss options
- Inquiry a statement is __ p74
Declarative
Two of the most common errors made at the inquiry stage results from miscommunication associated with ___ and ___. p74
Coherence and sense making
__ is associated with how well the receiver understands the message. p74
Coherence
__ which is a team members ability or attempt to make sense of an ambiguous situation. p75
Sense making
Veteran field operators use __ decision making. p76
Recognition-primed
__ occurs when a team member voice is his or her opinion regarding the inquiry at hand. p77
Advocacy
Core values. p87
Trust
respect
safety
mission
- Advocacy p78
PACE
Probe
Alert
Challenge
Emergency intervention
- __ Revolves around the saying “what is right, not who is right”
__ is a range of processes aim at alleviating or eliminating source of conflict. p82
Conflict resolution
Controls immediate response to external stimuli. p82
Amygdala
Response time to the amygdala to higher reasoning is delayed approximately __ seconds. p83
30 sec
- Decision
__ __ Common failure of teams particularly when there is a weak leader or the leader is not immediately present when a decision is being made. p84
Diffusing of authority
Two methods of stating approval in a team environment. p89
A person states their approval or says nothing