6. Understanding And Implementing CRM Flashcards

1
Q

Because CRM skills focus primarily on team members understanding and interpreting their own behavior and that of others, the skills should be learned an environment with an __ focus. p73

A

Experiential

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2
Q

CRM circle of success: p74

A
1 Inquiry 
2 Advocacy 
3 Conflict resolution 
4 Decision 
5 Observe and critique (update)
6 Discuss options
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3
Q
  1. Inquiry a statement is __ p74
A

Declarative

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4
Q

Two of the most common errors made at the inquiry stage results from miscommunication associated with ___ and ___. p74

A

Coherence and sense making

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5
Q

__ is associated with how well the receiver understands the message. p74

A

Coherence

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6
Q

__ which is a team members ability or attempt to make sense of an ambiguous situation. p75

A

Sense making

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7
Q

Veteran field operators use __ decision making. p76

A

Recognition-primed

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8
Q

__ occurs when a team member voice is his or her opinion regarding the inquiry at hand. p77

A

Advocacy

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9
Q

Core values. p87

A

Trust
respect
safety
mission

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10
Q
  1. Advocacy p78

PACE

A

Probe
Alert
Challenge
Emergency intervention

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11
Q
  1. __ Revolves around the saying “what is right, not who is right”
    __ is a range of processes aim at alleviating or eliminating source of conflict. p82
A

Conflict resolution

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12
Q

Controls immediate response to external stimuli. p82

A

Amygdala

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13
Q

Response time to the amygdala to higher reasoning is delayed approximately __ seconds. p83

A

30 sec

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14
Q
  1. Decision
    __ __ Common failure of teams particularly when there is a weak leader or the leader is not immediately present when a decision is being made. p84
A

Diffusing of authority

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15
Q

Two methods of stating approval in a team environment. p89

A

A person states their approval or says nothing

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16
Q

__ is the process of making meaning from direct experiences. p89

A

Experiential learning