(9) Direct, Plan and Improve (DPI)

Question 1

Scope of control

Answer 1

The area(s) or activities over which the person has authority to direct the actions of others or define the required outcomes.

Question 2

ITIL Metric trail

Answer 2

Purpose >
Objectives >
Indicators >
Metrics

Question 3

COBIT goals cascade

Answer 3

1. Stakeholder drivers and needs
2. Enterprise goals
3. Alignment goals
4. Governance and management objectives

Question 4

Policies

Answer 4

Formally documented statements of management expectations and intentions in relation to a specific area or task.

Policies are used to direct actions and decisions, and adherence to policy is mandatory.

Question 5

Control

Answer 5

Means of managing a risk, ensuring that a business objective is achieved or that a process is followed.

Question 6

Guidelines

Answer 6

Recommended practices that allow some discretion or leeway in their interpretation, implementation, or use.