(4) Service Value System Flashcards
1
Q
What Service Value System (SVS) does?
A
SVS describes how all the components and activities of the organization work together as a system to enable value creation through IT-enabled services.
2
Q
What is purpose of SVS?
A
To ensure that the organization continually co-creates value with all stakeholders through the use and management of products and services.
3
Q
What are parts of SVS?
A
- Oportunity & Demand
- Guiding Principles
- Governance
- Service Value Chain
- Practices
- Continual Improvement
- Value
