(3) 4 Dimensions Model

Question 1

Purpose of 4 dimensions model

Answer 1

To ensure holistic approach to service management. Each component of the SVS should be considerede from each dimension.

Question 2

Name 4 dimensions of service management

Answer 2

1. Organizations & people.
2. Information & technology
3. Partners & suppliers
4. Value streams & processes

Question 3

Value stream

Answer 3

Series of steps an organization undertakes to create and deliver products ans services to consumers.