8_Conflict & Cohesion

Question 0

Myths about conflict

Answer 0

.

Question 1

Definition of conflict

Answer 1

Disagreement and disharmony that occur in groups when members expressed differences regarding group goals, ideas, behavior, and roles

Question 2

3 types of conflict?

Answer 2

Substantive- members disagree about issues, ideas, decisions, actions, or goals

Affective- result of interpersonal disagreements, differences in personalities and communication style, and members conflicting core values and beliefs.

Procedural- disagreement among group members about the method or process the group uses in it attempt to accomplish a goal

Question 3

Negotiation

Answer 3

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Question 4

Impression formation processes

- Attribution theory

Answer 4

Claims that we make judgments about people’s motivations and characteristics that go beyond what we see and hear even though we know that we shouldn’t make snap judgments about others

Question 5

Types of conflict

- Constructive vs. Deconstructive

Answer 5

constructive – when group members expressed disagreement in ways that value everyone’s contribution and promote the group goal.

Deconstructive – members engage in behaviors that create hostility and prevent the group from achieving its goal

Question 6

5 Conflict Styles

Answer 6

avoidance – unable or unwilling to accomplish their own goals so the avoid – leave me alone

Accommodation – given to others at the expense of their own goals, have a genuine desire to go along with other members -I given in

Competition – group members are more concerned with their own goals them with those of the group – I win you lose

compromise – middleground approach when everyone gets a little of what they want – give a little get a little

Collaboration – searches for new solutions that will achieve both the individual and group goals – win-win

Question 7

Mediation vs. Arbitration

Answer 7

Mediation - A third-party helps facilitate the decision

Arbitration- A third-party decides for us

Question 8

Guidelines to an effective apology

Answer 8

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Question 9

Characteristics of cohesive groups

Answer 9

Establishes a group identity with traditions

Emphasizes teamwork

Recognize and reward contribution

Respect group members

Question 10

Group Think

Answer 10

A mode of thinking that people engage in when they are deeply involved in a cohesive group, when the members striving for unity override their motivation to appraise alternate courses of action