8.2 Change Management Resistance Flashcards
Why is there resistance to change?
Change is not always easy, different people react differently
What are the four responses to change?
Victim
Bystander
Critic
Navigator
What are the impacts as a result of resistance to change?
Most people react badly to uncertainty
There are stages that people go through when they have to cope with change (overcoming resistance to change)
Why resistance?
Large scale behavioural and organisational impact Not enough consultation Not enough engagement Wrong people involved Benefits not perceived Objections to extra workload Role of end users ignored User-designer communication group Lack of management support and commitment
How would you react (to resistance - factors)?
To doing you job differently Learning new ways of doing things Doing a different job Retain to do a different job Uncertainty of whether you have a job Losing your job
What is the main impact that needs to be focused on when overcoming resistance?
Project having large scale behavioural and organisational impact
How to overcome resistance?
Need to address ways in which organisation changes with new system
Ergonomics - interaction of people and machines in work environment
Sociotechnical Design - addresses human and organisational issues
Organisational impact analysis - how system will affect organisational structure, attitudes, decision making, operations
Give examples of how to overcome resistance
Link work of implementation team to users at all levels
User participation, education and training
Management edicts and policies
Incentives for cooperation
Improvement of end-user interface
Revolution of organisational problems prior to introduction of new system
How does resistance and change management as components work together?
Changes which are managed well, generally meet less resistance
How do we manage change effectively?
Many methods
