4.3 Knowledge

Question 1

Define Knowledge

Answer 1

Facts, information and skills acquired through experience or education (theoretical / practical understanding of a subject)

Question 2

What are the types of knowledge?

Answer 2

Explicit

Tacit

Question 3

Describe the knowledge types features

Answer 3

Explicit:
Objective
Measurable
Documented (reports, papers, rules)
e.g. Knowing which detour to take if a road is closed

Tacit:
Not objective
Hard to measure and document
e.g. Knowing the best way to negotiate a trade union dispute

Question 4

Define Knowledge Management System (KMS)

Answer 4

Software that specialises the way information is collected, stored and / or accessed

Question 5

What is the concept of KM based on and who is it used by for what purpose?

Answer 5

Based on range of practices used by individual, business, large corporation
To identify, create, represent, and redistribute information for range of purposes

Question 6

Who does the KMS people and technology involve?

Answer 6

Knowledge workers
Chief Knowledge Officer (CKO) - helps organisation create, store and use knowledge to achieve organisational goals (back to strategy again)
Knowledge repository - external & internal, access, collaboration, copyright and corporate espionage

Question 7

What is the output result of each knowledge creation input?

Answer 7

Information + Information = Explicit Knowledge
Tacit Knowledge = Tacit Knowledge
Explicit Knowledge = Tacit Knowledge
Tacit Knowledge = Explicit Knowledge

Question 8

What are the different types of Knowledge Management Systems?

Answer 8

Enterprise-Wide Knowledge Management Systems
Knowledge Work Systems
“Intelligent Techniques”

Question 9

Define the different types of Knowledge Management Systems

Answer 9

Enterprise-Wide Knowledge Management Systems:
General-purpose, integrated, firmwide efforts to collect, store, disseminate, and use digital content and knowledge

Knowledge Work Systems:
Specialised workstations and systems that enable scientists, engineers, and other knowledge workers to create and discover new knowledge

“Intelligent Techniques”:
Tools for discovering patterns and applying knowledge to discrete decisions and knowledge domains

Question 10

Give examples for each of the types of Knowledge Management Systems

Answer 10

Enterprise-Wide Knowledge Management Systems:
Enterprise Content Management Systems
Collaboration and social tools
Learning management systems

Knowledge Work Systems:
Computer-Aided Design (CAD)
Virtual Reality

"Intelligent Techniques"
Data mining
Neural networks
Expert systems
Machine learning
Natural language processing
Computer vision systems
Robotics
Genetic algorithms
Intelligent agents