8 - Project Quality Mangement Flashcards

1
Q

These diagrams, such as the project network diagram, show the flow of the project work.

A

Activity network diagram

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

This diagram breaks down ideas, solutions, causes, and project components and groups them together with other similar ideas and components.

A

Affinity diagram

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Comparing any two similar entities to measure their performance.

A

Benchmarking

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

Diagrams that show the relationship between variables within a process and how those relationships may contribute to inadequate quality. The diagrams can help organize both the process and team opinions, as well as generate discussion on finding a solution to ensure quality.

A

Cause-and-effect diagrams

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

A simple approach to ensure that work is completed according to the quality policy.

A

Checklist

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

A quality control chart that maps the performance of project work over time.

A

Control chart

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

An inspection-driven process that measures work results to confirm that the project is meeting the relevant quality standards.

A

Control quality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

This is the cost associated with the monies spent to attain the expected level of quality. It is also known as the cost of quality.

A

Cost of conformance

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

The cost associated with not satisfying quality expectations. This is also known as the cost of poor quality.

A

Cost of nonconformance to quality

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

A process to study the trade-offs between costs and the benefits realized from those costs.

A

Cost-benefit analysis

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

An approach that relies on statistical scenarios to determine what variables within a project will result in the best outcome.

A

Design of experiments

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

Assurance provided to the external customers of the project.

A

External QA

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

A diagram illustrating how components within a system are related. These show the relation between components, as well as help the project team determine where quality issues may be present and, once done, plan accordingly.

A

Flowchart

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Assurance provided to management and the project team.

A

Internal QA

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

The abbreviation for the International Organization for Standardization. This is Greek for “equal,” while “International Organization for Standardization” in a different language would be abbreviated differently. The organization elected to use “ISO” for all languages.

A

ISO

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

A data analysis table that shows the strength between variables and relationships within it.

A

Matrix diagram

17
Q

A histogram that illustrates and ranks categories of failure within a project

A

Pareto diagram

18
Q

According to ASQ, the degree to which a set of inherent characteristics fulfills requirements.

A

Quality

19
Q

A management process that defines the quality system or quality policy that a project must adhere to. This aims to plan quality into the project rather than to inspect quality into a deliverable.

A

Quality assurance

20
Q

This plan defines how the project team will implement and fulfill the quality policy of the performing organization.

A

Quality management plan

21
Q

The operational definitions that specify the measurements within a project and the expected targets for quality and performance

A

Quality metrics

22
Q

The process of first determining which quality standards are relevant to your project and then finding out the best methods of adhering to those quality standards.

A

Quality planning

23
Q

A component of a control chart that illustrates the results of seven measurements on one side of the mean, which is considered “out of control” in the project.

A

Rule of Seven

24
Q

A quality control tool that shows the results of inspection in the order in which they’ve occurred. The goal of a this is first to demonstrate the results of a process over time and then to use trend analysis to predict when certain trends may reemerge

A

Run chart

25
Q

A quality control tool that tracks the relationship between two variables over time. The two variables are considered related the closer they track against a diagonal line.

A

Scatter diagram

26
Q

These seven tools are used in quality planning and in quality control: cause-and-effect diagrams, flowcharts, check sheets, Pareto diagrams, histograms, control charts, and scatter diagrams.

A

Seven basic quality tools

27
Q

A process of choosing a percentage of results at random. For example, a project creating a medical device may have 20 percent of all units randomly selected to check for quality.

A

Statistical sampling

28
Q

Flowcharts that illustrate the flow of a process through a system, such as a project change request through the change control system, or work authorization through a quality control process.

A

System or process flowcharts

29
Q

These show the hierarchies and decomposition of a solution, an organization, or a project team. The WBS and an org chart are examples of this

A

Tree diagram

30
Q

The science of using past results to predict future performance.

A

Trend analysis

31
Q

The results of the project work as needed. This includes technical performance measures, project status, information on what the project has created to date, corrective actions, and performance reports

A

Work performance information