8: OVERVIEW OF LABORATORY MANAGEMENT

Question 1

__________ can be defined as the implementation of processes necessary to keep an organization functioning properly.

Answer 1

MANAGEMENT

Question 2

An ongoing process that seeks to achieve objectives of an organization in the most efficient ways possible.

Answer 2

MANAGEMENT

Question 3

The attainment of objectives.

Answer 3

MANAGEMENT

Question 4

Controlling and organizing an organization and leading.

Answer 4

MANAGEMENT

Question 5

• Planning
• Organizing
• Staffing
• Directing/Leading
• Controlling

Answer 5

MANAGEMENT PROCESS

Question 6

• An ongoing process that seeks to efficiently achieve the objectives of a medical laboratory.
  o To provide comprehensive, quality and affordable laboratory services.

Answer 6

LABORATORY MANAGEMENT

Question 7

Basic Characteristics Required to Operate a Successful Medical Laboratory Organization

Answer 7

1. Successful leadership principles
2. Effective management
3. Accuracy and reliability
4. Focus on patient
5. Focus on staff

Question 8

Derived from a Greek work “organon” - organ

Answer 8

ORGANIZATION

Question 9

An entity comprising multiple people, such as an institution or an association, that has a collective goal and is linked to an external environment.

Answer 9

ORGANIZATION

Question 10

• An open system with a congruency model that has four important aspects or elements:
  ► Formal Organization
  ► People
  ► Work
  ► Informal Organization

Answer 10

ORGANIZATION

Question 11

• Implied purpose and goal
• External Environment that derives change
• Clearly defined boundaries
• Maintenance of a state of stability
• Growth to become more complex
• Adapts to feedback

Answer 11

Characteristics of a Good Organization

Question 12

Characteristics of a Good Organization

Answer 12

• Implied purpose and goal
• External Environment that derives change
• Clearly defined boundaries
• Maintenance of a state of stability
• Growth to become more complex
• Adapts to feedback

Question 13

• Organizational Goal and Strategic Direction
• Technological Capabilities
• Size
• Environment
• Leadership Style, Member Behavior, and Organizational Culture

Answer 13

Structure of the Organization

Question 14

Structure of the Organization

Answer 14

• Organizational Goal and Strategic Direction
• Technological Capabilities
• Size
• Environment
• Leadership Style, Member Behavior, and Organizational Culture

Question 15

• Level of Authority
• Level of Communication
• Division of Work

Answer 15

Elements of Laboratory Organization

Question 16

L for __________

Answer 16

L- Listening

Question 17

E for ___________

Answer 17

E- Enthusiasm

Question 18

A for ___________

Answer 18

A-awareness

Question 19

D for ___________

Answer 19

D- Decisive

Question 19

E for ___________

Answer 19

E- Equal

Question 20

R for __________

Answer 20

R- Reward

Question 21

S for _______________________

Answer 21

S- Shallow Mission/Vision

Question 22

H for _____________

Answer 22

H-Hypocrite

Question 22

H for _____________

Answer 22

H-Hypocrite

Question 23

I for _____________

Answer 23

I- Isolate

Question 24

P for ____________

Answer 24

P- Positive communication

Question 25

* Management is the act of organizing, planning, staffing, leading or directing, and controlling laboratory staff (of one or more) or entities for the purpose of accomplishing a goal. * Requires good disposition of skills and the ability to get people to work together.

Answer 25

Effective Management

Question 26

* All laboratory activities require the observance of time, regardless of whether conventional or automated are employed.

Answer 26

TIME MANAGEMENT

Question 27

* HRM includes managing the working relationship between the employers and employees

Answer 27

HUMAN RESOURCE MANAGEMENT

Question 28

* All expenses should be within the allocated budget for the fiscal year.

Answer 28

FINANCIAL MANAGEMENT

Question 29

* The _________ includes the board of directors, president, vice president, and the chief financial officer.

Answer 29

TOP MANGEMENT

Question 30

* ____________ includes general managers, branch managers, and department managers.

Answer 30

MIDDLE MANAGEMENT

Question 31

* _____________ includes chief of staff and clinical instructors. They focus on controlling and directing.

Answer 31

LOWER MANAGEMENT

Question 32

* The ultimate goal of a clinical laboratory is to offer the best service to the patient. * The patient is an important part of a laboratory.

Answer 32

Focus on Patients

Question 33

* The clinical laboratory staff is the workforce that ensures feasibility of processes and obtaining reliable results. However, the competency of laboratory staff is very important because the life of the patient is at stake. * Ensuring a quality management system in the clinical laboratory.

Answer 33

Focus on Staff

Question 34

* It is the standard developed by the __________________________, which is for use by medical laboratories in developing their quality management systems and assessing their own competence, and for use by accreditation bodies in conforming or recognizing the competence of medical laboratories

Answer 34

International Organization for Standardization (ISO)