8: OVERVIEW OF LABORATORY MANAGEMENT Flashcards
__________ can be defined as the implementation of processes necessary to keep an organization functioning properly.
MANAGEMENT
An ongoing process that seeks to achieve objectives of an organization in the most efficient ways possible.
MANAGEMENT
The attainment of objectives.
MANAGEMENT
Controlling and organizing an organization and leading.
MANAGEMENT
- Planning
- Organizing
- Staffing
- Directing/Leading
- Controlling
MANAGEMENT PROCESS
- An ongoing process that seeks to efficiently achieve the objectives of a medical laboratory.
o To provide comprehensive, quality and affordable laboratory services.
LABORATORY MANAGEMENT
Basic Characteristics Required to Operate a Successful Medical Laboratory Organization
- Successful leadership principles
- Effective management
- Accuracy and reliability
- Focus on patient
- Focus on staff
Derived from a Greek work “organon” - organ
ORGANIZATION
An entity comprising multiple people, such as an institution or an association, that has a collective goal and is linked to an external environment.
ORGANIZATION
- An open system with a congruency model that has four important aspects or elements:
► Formal Organization
► People
► Work
► Informal Organization
ORGANIZATION
- Implied purpose and goal
- External Environment that derives change
- Clearly defined boundaries
- Maintenance of a state of stability
- Growth to become more complex
- Adapts to feedback
Characteristics of a Good Organization
Characteristics of a Good Organization
- Implied purpose and goal
- External Environment that derives change
- Clearly defined boundaries
- Maintenance of a state of stability
- Growth to become more complex
- Adapts to feedback
- Organizational Goal and Strategic Direction
- Technological Capabilities
- Size
- Environment
- Leadership Style, Member Behavior, and Organizational Culture
Structure of the Organization
Structure of the Organization
- Organizational Goal and Strategic Direction
- Technological Capabilities
- Size
- Environment
- Leadership Style, Member Behavior, and Organizational Culture
- Level of Authority
- Level of Communication
- Division of Work
Elements of Laboratory Organization
L for __________
L- Listening
E for ___________
E- Enthusiasm
A for ___________
A-awareness
D for ___________
D- Decisive
E for ___________
E- Equal
R for __________
R- Reward
S for _______________________
S- Shallow Mission/Vision
H for _____________
H-Hypocrite
H for _____________
H-Hypocrite
I for _____________
I- Isolate
P for ____________
P- Positive communication
- Management is the act of organizing, planning, staffing, leading or directing, and controlling laboratory staff (of one or more) or entities for the purpose of accomplishing a goal.
- Requires good disposition of skills and the ability to get people to work together.
Effective Management
- All laboratory activities require the observance of time, regardless of whether conventional or automated are employed.
TIME MANAGEMENT
- HRM includes managing the working relationship between the employers and employees
HUMAN RESOURCE MANAGEMENT
- All expenses should be within the allocated budget for the fiscal year.
FINANCIAL MANAGEMENT
- The _________ includes the board of directors, president, vice president, and the chief financial officer.
TOP MANGEMENT
- ____________ includes general managers, branch managers, and department managers.
MIDDLE MANAGEMENT
- _____________ includes chief of staff and clinical instructors. They focus on controlling and directing.
LOWER MANAGEMENT
- The ultimate goal of a clinical laboratory is to offer the best service to the patient.
- The patient is an important part of a laboratory.
Focus on Patients
- The clinical laboratory staff is the workforce that ensures feasibility of processes and obtaining reliable results. However, the competency of laboratory staff is very important because the life of the patient is at stake.
- Ensuring a quality management system in the clinical laboratory.
Focus on Staff
- It is the standard developed by the __________________________, which is for use by medical laboratories in developing their quality management systems and assessing their own competence, and for use by accreditation bodies in conforming or recognizing the competence of medical laboratories
International Organization for Standardization (ISO)
