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PMLS > 8: OVERVIEW OF LABORATORY MANAGEMENT > Flashcards

8: OVERVIEW OF LABORATORY MANAGEMENT Flashcards

1
Q

__________ can be defined as the implementation of processes necessary to keep an organization functioning properly.

A

MANAGEMENT

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2
Q

An ongoing process that seeks to achieve objectives of an organization in the most efficient ways possible.

A

MANAGEMENT

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3
Q

The attainment of objectives.

A

MANAGEMENT

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4
Q

Controlling and organizing an organization and leading.

A

MANAGEMENT

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5
Q
  • Planning
  • Organizing
  • Staffing
  • Directing/Leading
  • Controlling
A

MANAGEMENT PROCESS

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6
Q
  • An ongoing process that seeks to efficiently achieve the objectives of a medical laboratory.
    o To provide comprehensive, quality and affordable laboratory services.
A

LABORATORY MANAGEMENT

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7
Q

Basic Characteristics Required to Operate a Successful Medical Laboratory Organization

A
  1. Successful leadership principles
  2. Effective management
  3. Accuracy and reliability
  4. Focus on patient
  5. Focus on staff
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8
Q

Derived from a Greek work “organon” - organ

A

ORGANIZATION

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9
Q

An entity comprising multiple people, such as an institution or an association, that has a collective goal and is linked to an external environment.

A

ORGANIZATION

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10
Q
  • An open system with a congruency model that has four important aspects or elements:
    ► Formal Organization
    ► People
    ► Work
    ► Informal Organization
A

ORGANIZATION

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11
Q
  • Implied purpose and goal
  • External Environment that derives change
  • Clearly defined boundaries
  • Maintenance of a state of stability
  • Growth to become more complex
  • Adapts to feedback
A

Characteristics of a Good Organization

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12
Q

Characteristics of a Good Organization

A
  • Implied purpose and goal
  • External Environment that derives change
  • Clearly defined boundaries
  • Maintenance of a state of stability
  • Growth to become more complex
  • Adapts to feedback
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13
Q
  • Organizational Goal and Strategic Direction
  • Technological Capabilities
  • Size
  • Environment
  • Leadership Style, Member Behavior, and Organizational Culture
A

Structure of the Organization

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14
Q

Structure of the Organization

A
  • Organizational Goal and Strategic Direction
  • Technological Capabilities
  • Size
  • Environment
  • Leadership Style, Member Behavior, and Organizational Culture
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15
Q
  • Level of Authority
  • Level of Communication
  • Division of Work
A

Elements of Laboratory Organization

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16
Q

L for __________

A

L- Listening

17
Q

E for ___________

A

E- Enthusiasm

18
Q

A for ___________

A

A-awareness

19
Q

D for ___________

A

D- Decisive

19
Q

E for ___________

A

E- Equal

20
Q

R for __________

A

R- Reward

21
Q

S for _______________________

A

S- Shallow Mission/Vision

22
Q

H for _____________

A

H-Hypocrite

22
Q

H for _____________

A

H-Hypocrite

23
Q

I for _____________

A

I- Isolate

24
Q

P for ____________

A

P- Positive communication

25
Q
  • Management is the act of organizing, planning, staffing, leading or directing, and controlling laboratory staff (of one or more) or entities for the purpose of accomplishing a goal.
  • Requires good disposition of skills and the ability to get people to work together.
A

Effective Management

26
Q
  • All laboratory activities require the observance of time, regardless of whether conventional or automated are employed.
A

TIME MANAGEMENT

27
Q
  • HRM includes managing the working relationship between the employers and employees
A

HUMAN RESOURCE MANAGEMENT

28
Q
  • All expenses should be within the allocated budget for the fiscal year.
A

FINANCIAL MANAGEMENT

29
Q
  • The _________ includes the board of directors, president, vice president, and the chief financial officer.
A

TOP MANGEMENT

30
Q
  • ____________ includes general managers, branch managers, and department managers.
A

MIDDLE MANAGEMENT

31
Q
  • _____________ includes chief of staff and clinical instructors. They focus on controlling and directing.
A

LOWER MANAGEMENT

32
Q
  • The ultimate goal of a clinical laboratory is to offer the best service to the patient.
  • The patient is an important part of a laboratory.
A

Focus on Patients

33
Q
  • The clinical laboratory staff is the workforce that ensures feasibility of processes and obtaining reliable results. However, the competency of laboratory staff is very important because the life of the patient is at stake.
  • Ensuring a quality management system in the clinical laboratory.
A

Focus on Staff

34
Q
  • It is the standard developed by the __________________________, which is for use by medical laboratories in developing their quality management systems and assessing their own competence, and for use by accreditation bodies in conforming or recognizing the competence of medical laboratories
A

International Organization for Standardization (ISO)

PMLS (10 decks)

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