8/9 Chapter 14 Delivering the Business Solution

Question 1

Which of the following statements is true?
Select one:
1. Anxiety about change leads to improved employee morale & motivation
2. In extreme cases, anxiety about change may lead to over acceptance
3. It is important to manage people’s reactions to change
4. The smooth implementation of IT systems guarantees project success

Answer 1

It is important to manage people’s reactions to change

Question 2

What stage of the business change life cycle is concerned with planning and preparation for the deployment of business changes?
Select one:
1. Implementation
2. Realisation
3. Design
4. Definition

Answer 2

Implementation

Question 3

In the business change lifecycle, which stage precedes Design?
Select one:
1. Realisation
2. Definition
3. Information
4. Implementation

Answer 3

Definition

Question 4

In the business change lifecycle, which stage is concerned with the detailed specification of the solution?
Select one:
1. Analysis
2. Design
3. Validation
4. Definition

Answer 4

Design

Question 5

During the design stage of the business change lifecycle, which aspects need to be considered?
Select one:
1. Organisation
2. People
3. Processes
4. All of the above as well as IT

Answer 5

All of the above as well as IT

Question 6

Which of the following might be produced during the Design stage to cater for changes to the people aspect?
Select one:
1. Training material
2. Schedule of training events
3. Gap analysis of skills
4. All of the above

Answer 6

All of the above

Question 7

At what stage in the business change lifecycle is the focus on ensuring any proposed change is in line with the external environment, internal policies and architectures?
Select one:
a. Definition
b. Realisation
c. Alignment
d. Implementation

Answer 7

Alignment

Question 8

During the Design stage of the business change lifecycle, which techniques may be useful to help the business users create test cases??
Select one:
1. Use case descriptions, decision tables and state charts
2. Use case models and business process models
3. Use case models, decision trees and state models
4. Activity diagrams and use case descriptions

Answer 8

Use case descriptions, decision tables and state charts

Question 9

Which stage in the SARAH model, might an individual alttempt to avoid the change and continue as normal?
Select one:
1. Shock
2. Rejection
3. Anger
4. Acceptance

Answer 9

Rejection

Question 10

The SARAH model has two axes. One is Positive state of mind, the other is ?
Select one:
1. Emotions
2. Time
3. Interest
4. Change

Answer 10

Time

Question 11

Which stage in the SARAH model, might be attributed to the fact that an individual is unaware of the need for change?
Select one:
a. Rejection
b. Shock
c. Anger
d. Hope

Answer 11

Shock

Question 12

In the SARAH model, what does the 'R' stand for?
Select one:
1. Realise
2. Rejection x
3. Responsible
4. Rage

Answer 12

Rejection

Question 13

At what stage in the SARAH model, do people start to see the positive benefits of the change?
Select one:
1. Awareness
2. Acceptance
3. Validation
4. Hope

Answer 13

Hope

Question 14

Which of the following statements is false?
Select one:
1. The business case is core to the business change life cycle
2. Business analysis is critical at the outset of a change project
3. Business analysis skills are not required during the Design stage
4. The business analyst’s skills are utilized mainly during the early stages of the business change life cycle

Answer 14

Business analysis skills are not required during the Design stage

Question 15

Which stage is intended to check that predicted benefits have actually been achieved?
Select one:
1. Implementation
2. Alignment
3. Design
4. Realization

Answer 15

Realization

Question 16

What emotion immediately follows Shock in the SARAH model?
Select one:
1. Agitation
2. Awareness
3. Anger
4. Acceptance

Answer 16

Anger

Question 17

When should the business case be reviewed?
Select one:
1. At each ‘decision gate’
2. ‘When a significant event occurs that could affect the expected benefits.
3. Both of the above
4. Neither - it is used solely to justify the project before initiation.

Answer 17

Both of the above

Question 18

The SARAH model shows the range of emotions experienced by people when facing change. One of the axes on the graph is Time; what is the other axis?
Select one:
1. Productivity
2. Reasoning
3. Anger level
4. Positive state of mind

Answer 18

Positive state of mind

Question 19

What part of the benefits plan is a diagrammatic representation of what needs to be done to achieve the expected benefits?
Select one:
a. Benefits stream
b. Benefits dependency network
c. Benefits realization report
d. Benefits profiles

Answer 19

Benefits dependency network

Question 20

What is the benefits dependency network also known as?
Select one:
1. Process map
2. Benefits map
3. State transition diagram
4. Benefits realization report

Answer 20

Benefits map

Question 21

What term is used in a benefits plan for named individuals tasked with ensuring the benefits are achieved?
Select one:
1. Project sponsor
2. Business users
3. Project manager
4. Benefit owners

Answer 21

Benefit owners

Question 22

When should the benefits realisation report be produced?
Select one:
1. If the benefits have not been achieved.
2. As soon as the change has been deployed.
3. At a designated point in time following deployment - which maybe months or even years after.
4. As soon as the benefits have definitely been achieved.

Answer 22

At a designated point in time following deployment - which maybe months or even years after.