7/9 Chapter 5 Investigation techniques Flashcards
Put the following techniques in order of business analyst time consumed (from least to most)? a) A workshop b) Special purpose records c) An interview d) An ethnographic study Select one: 1. a, b, c, d 2. d, c, b, a 3. b, c, d, a 4. b, c, a , d
b, c, a , d
Which of the following is a workshop visualisation technique? Select one: 1. Stepwise refinement 2. Post-it exercise 3. Brain writing 4. Mind map
Mind map
Which of the following techniques would be useful for defining future requirements? a) Wireframes b) Shadowing c) Prototyping d) Scenario analysis Select one: 1. b, c and d 2. a, b and c 3. All of them 4. a, c and d
a, c and d
Which technique would you use if the purpose was to build rapport and investigate individual views? Select one: 1. Workshop 2. Ethnographic study 3. Round robin discussion 4. Interview
Interview
Which groups of workshop techniques help the facilitator to elicit information & views from the participants? Select one: 1. Discovery techniques 2. Documentation techniques 3. Both of these 4. None of these
Discovery techniques
Which visualisation/documentation technique enables you to document a wide range of issues regarding a business situation? Select one: 1. Rich picture 2. Spaghetti map 3. Use case diagram 4. Mind map
Rich picture
Which of the following statements about rich pictures is correct?
a) There is no standard notation
b) It shows the activities needed by the key stakeholders
c) It shows the entire business situation under investigation
d) It highlights the most important areas for the business
Select one:
1. a, b and c
2. a and c
3. All
4. None
a and c
Which one of the following investigation techniques comes from the discipline of "Anthropology" ? Select one: 1. Shadowing 2. Prototyping 3. Ethnographic study 4. Protocol analysis
Ethnographic study
Which one of the following is not recommended for an interviewer to do during an interview?
Select one:
1. Memorise everything
2. Take notes
3. Draw organisation structure’s flowchart
4. Make mind-maps
Memorise everything
Which technique would a business analyst choose if there were large numbers of business users to consult? Select one: 1. Questionnaire 2. Interview 3. Special purpose records 4. Formal observation
Questionnaire
Who should open the workshop and hence show a commitment to the process? Select one: 1. The business analyst 2. The business sponsor 3. The stakeholders 4. The facilitator
The business sponsor
Which one of the following is the best use of prototyping?
Select one:
1. To record time spent on tasks
2. To demonstrate functionality to help elicit and validate requirements
3. To fully understand a job role
4. To show the movement and interactions of stakeholders when performing particular tasks
To demonstrate functionality to help elicit and validate requirements
Which technique provides quantitative information useful for the business case, by asking users to record each daily task on a form designed by the business analyst for that purpose? Select one: 1. Survey 2. Special purpose record 3. Questionnaire 4. Activity sampling
Special purpose record
The 'Performing and describing' approach of which investigation technique helps analysts to gain greater understanding? Select one: 1. Ethnographic study 2. Shadowing 3. Prototyping 4. Protocol analysis
Protocol analysis
Which one of the following involves asking business staff members to perform a task and to describe each step as they perform it? Select one: 1. Shadowing 2. Ethnographic study 3. Prototyping 4. Protocol analysis
Protocol analysis
Which investigation technique is essentially telling the story of a task or transaction? Select one: 1. Scenario analysis 2. Brainstorming 3. Stepwise refinement 4. Story Board
Scenario analysis
Learner drivers learn by watching the task being both performed and explained simultaneously & then performing it for themselves. This is an example of: Select one: 1. Protocol analysis 2. Ethnographic study 3. Prototyping 4. Shadowing
Protocol analysis
Which the following statements best explains why workshops are considered to be such a valuable technique?
Select one:
1. They allow possible solutions to be presented and considered
2. They enable the business analyst to gain a broad view of the area under investigation.
3. Enable stakeholders who are not located in the same area to meet each other and the business analyst
4. They allow stakeholders who are in agreement, to discuss the way forward
They enable the business analyst to gain a broad view of the area under investigation.
Ideally what should be the maximum length of an interview? Select one: 1. 30 minutes 2. 60 minutes 3. 45 minutes 4. 75 minutes
60 minutes
Which investigation technique involves spending an extended period of time, possibly several months, in the target environment? Select one: 1. Shadowing 2. Prototyping 3. Protocol analysis 4. Ethnographic study
Ethnographic study
Which technique involves the business analyst asking questions about how a form is completed in the current system? Select one: 1. Activity sampling 2. Protocol analysis 3. Questionnaire 4. Document analysis
Document analysis
Which one of the following is a key strength of scenarios?
Select one:
1. They can help to understand the business perspectives
2. They offer detailed information about a requirement
3. They help business analysts fully document a requirement
4. They provide a framework for discovering exceptional situations
They provide a framework for discovering exceptional situations
Which one of the following investigation techniques is especially valuable when time and; budget are tightly constrained and several viewpoints need to be canvassed? Select one: 1. Prototyping 2. Protocol analysis 3. Workshops 4. Shadowing
Workshops
Who ensures that all participants views are voiced and considered during the workshop? Select one: 1. The business sponsor 2. The business analyst 3. The stakeholders 4. The facilitator
The facilitator
The main part of the interview where facts and issues are uncovered is: Select one: 1. Feedback 2. The closure 3. Body of the interview 4. The opening
Body of the interview
Which investigation technique's primary benefit is to build relationships and rapport with business users and clients? Select one: 1. Questionnaires 2. Scenarios 3. Observation 4. Interviews Chapter5, Interviews
Interviews
Which of the following techniques would be the best choice to uncover tacit knowledge? Select one: 1. Interview 2. Shadowing 3. Survey 4. Prior research
Shadowing
Which workshop discovery technique involves participants writing ideas, that are then collated and grouped? Select one: 1. Round-robin discussions 2. Brain writing 3. Brainstorming 4. Stepwise refinement
Brain writing
Which one of the following is a popular way of documenting scenario descriptions? Select one: 1. Rich pictures 2. Prototyping 3. Use case descriptions 4. Context diagrams
Use case descriptions
Which of the following is not a workshop documentation technique? Select one: 1. Post-it exercise 2. Data models 3. Rich pictures 4. Process models
Post-it exercise
Which of the following are solely workshop discovery techniques?
Select one:
1. Protocol analysis, shadowing, ethnographic study
2. Brain writing, break-out groups, task scenarios
3. Brain storming, round robin, stepwise refinement
4. Round robin, Post-it exercise, Mind maps
Brain storming, round robin, stepwise refinement
Which approach is advocated for analysis rather than a strict checklist method? Select one: 1. Toolbox 2. Jukebox 3. Toolkit 4. Modeling
Toolbox
Which one of the following is a documentation technique used during a workshop? Select one: 1. Brain-writing 2. Step-wise refinement 3. Mind-maps 4. Post-it exercise
Mind-maps
Which investigation technique involves following a business user for a period such as one or two days in order to find out what a particular job entails? Select one: 1. Prototyping 2. Ethnographic study 3. Protocol analysis 4. Shadowing
Shadowing
What is prototyping? Select one: 1. A simulation of a system. 2. The story of a task. 3. Both of the above. 4. None of the above.
A simulation of a system.
There are several different approaches to observation, depending upon the level & focus of interest. Which one of the following is not a type of observation? Select one: 1. Prototyping 2. Protocol analysis 3. Shadowing 4. Ethnographic study
Prototyping
Which statement is true when considering the advantages of workshops?
Select one:
1. It uncovers tacit knowledge
2. It obtains buy-in and acceptance
3. It enables the business analyst to fully appreciate what a job entails
4. It is time-consuming to organise
It obtains buy-in and acceptance
It is important to structure interviews to gain the maximum benefits from them. Which one of the following is a part of the standard structure of an interview? Select one: 1. Body 2. Head 3. Foot 4. Hand
Body
In which part of the interview does the analyst make sure the interviewee understands the purpose of the project and the interview? Select one: 1. Body 2. Closing 3. Feedback 4. Opening
Opening
Which one of the following areas is not considered during a requirements interview?
Select one:
1. Problems with the current operations that need to be addressed
2. Technical issues relating to a specific solution
3. New features required from the new business system
4. Current functions that need to be fulfilled in any new business system
Technical issues relating to a specific solution
What are the main categories of techniques required for a workshop? Select one: 1. Discovery techniques 2. Documentation techniques 3. Both of these 4. None of these
Both of these
Which workshop discovery technique involves asking participants "Why" to every answer given until the heart of the problem is reached? Select one: 1. Stepwise refinement 2. Brainstorming 3. Brain writing 4. Round-robin discussions
Stepwise refinement
What is a rich picture?
Select one:
1. A discovery technique that shows the movement and interactions of the stakeholders
2. A discovery technique that helps in discovering risks in projects
3. A discovery technique that helps to understand the cause of an inefficient process
4. A documentation technique that provides an overview of an entire business situation
A documentation technique that provides an overview of an entire business situation
Whose presence allows the facilitator to concentrate fully on the process and participants of the workshop? Select one: 1. The business analyst 2. The stakeholders 3. The scribe 4. The business sponsor
The scribe
Which workshop discovery technique involves asking participants for their ideas in turn? Select one: 1. Stepwise refinement 2. Round-robin discussions 3. Brain writing 4. Brainstorming
Round-robin discussions
