7/9 Chapter 5 Investigation techniques Flashcards
Put the following techniques in order of business analyst time consumed (from least to most)? a) A workshop b) Special purpose records c) An interview d) An ethnographic study Select one: 1. a, b, c, d 2. d, c, b, a 3. b, c, d, a 4. b, c, a , d
b, c, a , d
Which of the following is a workshop visualisation technique? Select one: 1. Stepwise refinement 2. Post-it exercise 3. Brain writing 4. Mind map
Mind map
Which of the following techniques would be useful for defining future requirements? a) Wireframes b) Shadowing c) Prototyping d) Scenario analysis Select one: 1. b, c and d 2. a, b and c 3. All of them 4. a, c and d
a, c and d
Which technique would you use if the purpose was to build rapport and investigate individual views? Select one: 1. Workshop 2. Ethnographic study 3. Round robin discussion 4. Interview
Interview
Which groups of workshop techniques help the facilitator to elicit information & views from the participants? Select one: 1. Discovery techniques 2. Documentation techniques 3. Both of these 4. None of these
Discovery techniques
Which visualisation/documentation technique enables you to document a wide range of issues regarding a business situation? Select one: 1. Rich picture 2. Spaghetti map 3. Use case diagram 4. Mind map
Rich picture
Which of the following statements about rich pictures is correct?
a) There is no standard notation
b) It shows the activities needed by the key stakeholders
c) It shows the entire business situation under investigation
d) It highlights the most important areas for the business
Select one:
1. a, b and c
2. a and c
3. All
4. None
a and c
Which one of the following investigation techniques comes from the discipline of "Anthropology" ? Select one: 1. Shadowing 2. Prototyping 3. Ethnographic study 4. Protocol analysis
Ethnographic study
Which one of the following is not recommended for an interviewer to do during an interview?
Select one:
1. Memorise everything
2. Take notes
3. Draw organisation structure’s flowchart
4. Make mind-maps
Memorise everything
Which technique would a business analyst choose if there were large numbers of business users to consult? Select one: 1. Questionnaire 2. Interview 3. Special purpose records 4. Formal observation
Questionnaire
Who should open the workshop and hence show a commitment to the process? Select one: 1. The business analyst 2. The business sponsor 3. The stakeholders 4. The facilitator
The business sponsor
Which one of the following is the best use of prototyping?
Select one:
1. To record time spent on tasks
2. To demonstrate functionality to help elicit and validate requirements
3. To fully understand a job role
4. To show the movement and interactions of stakeholders when performing particular tasks
To demonstrate functionality to help elicit and validate requirements
Which technique provides quantitative information useful for the business case, by asking users to record each daily task on a form designed by the business analyst for that purpose? Select one: 1. Survey 2. Special purpose record 3. Questionnaire 4. Activity sampling
Special purpose record
The 'Performing and describing' approach of which investigation technique helps analysts to gain greater understanding? Select one: 1. Ethnographic study 2. Shadowing 3. Prototyping 4. Protocol analysis
Protocol analysis
Which one of the following involves asking business staff members to perform a task and to describe each step as they perform it? Select one: 1. Shadowing 2. Ethnographic study 3. Prototyping 4. Protocol analysis
Protocol analysis
Which investigation technique is essentially telling the story of a task or transaction? Select one: 1. Scenario analysis 2. Brainstorming 3. Stepwise refinement 4. Story Board
Scenario analysis
Learner drivers learn by watching the task being both performed and explained simultaneously & then performing it for themselves. This is an example of: Select one: 1. Protocol analysis 2. Ethnographic study 3. Prototyping 4. Shadowing
Protocol analysis
Which the following statements best explains why workshops are considered to be such a valuable technique?
Select one:
1. They allow possible solutions to be presented and considered
2. They enable the business analyst to gain a broad view of the area under investigation.
3. Enable stakeholders who are not located in the same area to meet each other and the business analyst
4. They allow stakeholders who are in agreement, to discuss the way forward
They enable the business analyst to gain a broad view of the area under investigation.