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BAP Exam Prep > 7/9 Chapter 5 Investigation techniques > Flashcards

7/9 Chapter 5 Investigation techniques Flashcards

1
Q 
Put the following techniques in order of business analyst time consumed (from least to most)?
a) A workshop
b) Special purpose records
c) An interview 
d) An ethnographic study
Select one:
1. a, b, c, d
2. d, c, b, a
3. b, c, d, a 
4. b, c, a , d
A

b, c, a , d

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2
Q 
Which of the following is a workshop visualisation technique?
Select one:
1. Stepwise refinement
2. Post-it exercise
3. Brain writing
4. Mind map
A

Mind map

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3
Q 
Which of the following techniques would be useful for defining future requirements?
a) Wireframes
b) Shadowing
c) Prototyping
d) Scenario analysis
Select one:
1. b, c and d
2. a, b and c
3. All of them
4. a, c and d
A

a, c and d

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4
Q 
Which technique would you use if the purpose was to build rapport and investigate individual views?
Select one:
1. Workshop
2. Ethnographic study
3. Round robin discussion
4. Interview
A

Interview

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5
Q 
Which groups of workshop techniques help the facilitator to elicit information & views from the participants?
Select one:
1. Discovery techniques
2. Documentation techniques
3. Both of these
4. None of these
A

Discovery techniques

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6
Q 
Which visualisation/documentation technique enables you to document a wide range of issues regarding a business situation?
Select one:
1. Rich picture
2. Spaghetti map
3. Use case diagram
4. Mind map
A

Rich picture

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7
Q

Which of the following statements about rich pictures is correct?
a) There is no standard notation
b) It shows the activities needed by the key stakeholders
c) It shows the entire business situation under investigation
d) It highlights the most important areas for the business
Select one:
1. a, b and c
2. a and c
3. All
4. None

A

a and c

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8
Q 
Which one of the following investigation techniques comes from the discipline of "Anthropology" ?
Select one:
1. Shadowing
2. Prototyping
3. Ethnographic study
4. Protocol analysis
A

Ethnographic study

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9
Q

Which one of the following is not recommended for an interviewer to do during an interview?
Select one:
1. Memorise everything
2. Take notes
3. Draw organisation structure’s flowchart
4. Make mind-maps

A

Memorise everything

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10
Q 
Which technique would a business analyst choose if there were large numbers of business users to consult?
Select one:
1. Questionnaire
2. Interview
3. Special purpose records
4. Formal observation
A

Questionnaire

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11
Q 
Who should open the workshop and hence show a commitment to the process?
Select one:
1. The business analyst
2. The business sponsor
3. The stakeholders
4. The facilitator
A

The business sponsor

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12
Q

Which one of the following is the best use of prototyping?
Select one:
1. To record time spent on tasks
2. To demonstrate functionality to help elicit and validate requirements
3. To fully understand a job role
4. To show the movement and interactions of stakeholders when performing particular tasks

A

To demonstrate functionality to help elicit and validate requirements

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13
Q 
Which technique provides quantitative information useful for the business case, by asking users to record each daily task on a form designed by the business analyst for that purpose?
Select one:
1. Survey
2. Special purpose record
3. Questionnaire
4. Activity sampling
A

Special purpose record

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14
Q 
The 'Performing and  describing' approach of which investigation technique helps analysts to gain greater understanding?
Select one:
1. Ethnographic study
2. Shadowing
3. Prototyping
4. Protocol analysis
A

Protocol analysis

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15
Q 
Which one of the following involves asking business staff members to perform a task and to describe each step as they perform it?
Select one:
1. Shadowing
2. Ethnographic study
3. Prototyping
4. Protocol analysis
A

Protocol analysis

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16
Q 
Which investigation technique is essentially telling the story of a task or transaction?
Select one:
1. Scenario analysis
2. Brainstorming
3. Stepwise refinement
4. Story Board
A

Scenario analysis

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17
Q 
Learner drivers learn by watching the task being both performed and explained simultaneously & then performing it for themselves. This is an example of:
Select one:
1. Protocol analysis
2. Ethnographic study
3. Prototyping
4. Shadowing
A

Protocol analysis

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18
Q

Which the following statements best explains why workshops are considered to be such a valuable technique?
Select one:
1. They allow possible solutions to be presented and considered
2. They enable the business analyst to gain a broad view of the area under investigation.
3. Enable stakeholders who are not located in the same area to meet each other and the business analyst
4. They allow stakeholders who are in agreement, to discuss the way forward

A

They enable the business analyst to gain a broad view of the area under investigation.

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19
Q 
Ideally what should be the maximum length of an interview?
Select one:
1. 30 minutes
2. 60 minutes
3. 45 minutes
4. 75 minutes
A

60 minutes

20
Q 
Which investigation technique involves spending an extended period of time, possibly several months, in the target environment?
Select one:
1. Shadowing
2. Prototyping
3. Protocol analysis
4. Ethnographic study
A

Ethnographic study

21
Q 
Which technique involves the business analyst asking questions about how a form is completed in the current system?
Select one:
1. Activity sampling
2. Protocol analysis
3. Questionnaire
4. Document analysis
A

Document analysis

22
Q

Which one of the following is a key strength of scenarios?
Select one:
1. They can help to understand the business perspectives
2. They offer detailed information about a requirement
3. They help business analysts fully document a requirement
4. They provide a framework for discovering exceptional situations

A

They provide a framework for discovering exceptional situations

23
Q 
Which one of the following investigation techniques is especially valuable when time and; budget are tightly constrained and several viewpoints need to be canvassed?
Select one:
1. Prototyping
2. Protocol analysis
3. Workshops
4. Shadowing
A

Workshops

23
Q 
Who ensures that all participants views are voiced and considered during the workshop?
Select one:
1. The business sponsor
2. The business analyst
3. The stakeholders
4. The facilitator
A

The facilitator

24
Q 
The main part of the interview where facts and issues are uncovered is:
Select one:
1. Feedback
2. The closure
3. Body of the interview
4. The opening
A

Body of the interview

25
Q 
Which investigation technique's primary benefit is to build relationships and rapport with business users and clients?
Select one:
1. Questionnaires
2. Scenarios
3. Observation
4. Interviews
Chapter5, Interviews
A

Interviews

27
Q 
Which of the following techniques would be the best choice to uncover tacit knowledge?
Select one:
1. Interview
2. Shadowing
3. Survey
4. Prior research
A

Shadowing

28
Q 
Which workshop discovery technique involves participants writing ideas, that are then collated and grouped? 
Select one:
1. Round-robin discussions
2. Brain writing
3. Brainstorming
4. Stepwise refinement
A

Brain writing

29
Q 
Which one of the following is a popular way of documenting scenario  descriptions?
Select one:
1. Rich pictures
2. Prototyping
3. Use case descriptions
4. Context diagrams
A

Use case descriptions

29
Q 
Which of the following is not a workshop documentation technique?
Select one:
1. Post-it exercise
2. Data models
3. Rich pictures
4. Process models
A

Post-it exercise

30
Q

Which of the following are solely workshop discovery techniques?
Select one:
1. Protocol analysis, shadowing, ethnographic study
2. Brain writing, break-out groups, task scenarios
3. Brain storming, round robin, stepwise refinement
4. Round robin, Post-it exercise, Mind maps

A

Brain storming, round robin, stepwise refinement

31
Q 
Which approach is advocated for analysis rather than a strict checklist method?
Select one:
1. Toolbox
2. Jukebox
3. Toolkit
4. Modeling
A

Toolbox

31
Q 
Which one of the following is a documentation technique used during a workshop?
Select one:
1. Brain-writing
2. Step-wise refinement
3. Mind-maps
4. Post-it exercise
A

Mind-maps

33
Q 
Which investigation technique involves following a business user for a period such as one or two days in order to find out what a particular job entails?
Select one:
1. Prototyping
2. Ethnographic study
3. Protocol analysis
4. Shadowing
A

Shadowing

34
Q 
What is prototyping?
Select one:
1. A simulation of a system.
2. The story of a task.
3. Both of the above.
4. None of the above.
A

A simulation of a system.

35
Q 
There are several different approaches to observation, depending upon the level & focus of interest. Which one of the following is not a type of observation?
Select one:
1. Prototyping
2. Protocol analysis
3. Shadowing
4. Ethnographic study
A

Prototyping

36
Q

Which statement is true when considering the advantages of workshops?
Select one:
1. It uncovers tacit knowledge
2. It obtains buy-in and acceptance
3. It enables the business analyst to fully appreciate what a job entails
4. It is time-consuming to organise

A

It obtains buy-in and acceptance

37
Q 
It is important to structure interviews to gain the maximum benefits from them. Which one of the following is a part of the standard structure of an interview?
Select one:
1. Body
2. Head
3. Foot
4. Hand
A

Body

38
Q 
In which part of the interview does the analyst make sure the interviewee understands the purpose of the project and the interview?
Select one:
1. Body
2. Closing
3. Feedback
4. Opening
A

Opening

39
Q

Which one of the following areas is not considered during a requirements interview?
Select one:
1. Problems with the current operations that need to be addressed
2. Technical issues relating to a specific solution
3. New features required from the new business system
4. Current functions that need to be fulfilled in any new business system

A

Technical issues relating to a specific solution

41
Q 
What are the main categories of techniques required for a workshop?
Select one:
1. Discovery techniques
2. Documentation techniques
3. Both of these
4. None of these
A

Both of these

43
Q 
Which workshop discovery technique involves asking participants "Why" to every answer given until the heart of the problem is reached?
Select one:
1. Stepwise refinement
2. Brainstorming
3. Brain writing
4. Round-robin discussions
A

Stepwise refinement

44
Q

What is a rich picture?
Select one:
1. A discovery technique that shows the movement and interactions of the stakeholders
2. A discovery technique that helps in discovering risks in projects
3. A discovery technique that helps to understand the cause of an inefficient process
4. A documentation technique that provides an overview of an entire business situation

A

A documentation technique that provides an overview of an entire business situation

45
Q 
Whose presence allows the facilitator to concentrate fully on the process and participants of the workshop?
Select one:
1. The business analyst
2. The stakeholders
3. The scribe
4. The business sponsor
A

The scribe

45
Q 
Which workshop discovery technique involves asking participants for their ideas in turn?
Select one:
1. Stepwise refinement
2. Round-robin discussions
3. Brain writing
4. Brainstorming
A

Round-robin discussions

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