6/9 Chapter 6 Stakeholder analysis & management

Question 1

Champions, supporters, critics, opponents and blockers are examples of which of the following?
Select one:
1. Business perspectives
2. Stakeholder attitudes
3. Change process emotions
4. Porter's five forces

Answer 1

Stakeholder attitudes

Question 2

In a business activity model, what type of activities directly relate to achieving the transformation described in the business perspectives?
Select one:
1. Doing activities
2. Planning activities
3. Monitoring activities
4. Enabling activities

Answer 2

Doing activities

Question 3

Which element of the CATWOE framework represents who receives the output(products/services) of the system?
Select one:
1. E=Environment
2. C=Customer
3. A=Actor
4. O=Owner

Answer 3

Customer

Question 4

Which of the following is not true about stakeholders ?
Select one:
1. Stakeholders have no interest in the solution delivered by the project.
2. Stakeholders may be in a position to influence the project.
3. Each project will have its own distinctive set of stakeholders.
4. Stakeholders can be anyone affected by the project.

Answer 4

Stakeholders have no interest in the solution delivered by the project

Question 5

How should you deal with stakeholders that you have identified as having no power and no interest?
Select one:
1. Find personal benefits for the stakeholders in the proposed course of action
2. Ignore the stakeholders
3. Inform the stakeholders as to what is going on, through media such as monthly organisational newsletters
4. Keep a careful watch on the stakeholders in case they develop a sudden interest in the project

Answer 5

Ignore the stakeholders

Question 6

What technique does Checkland's Soft Systems Methodology use to model the current situation?
Select one:
1. Rich picture
2. Process model
3. Business activity model
4. Conceptual model

Answer 6

Rich picture

Question 7

How would you define a project champion?
Select one:
1. Someone who will actively work for the success of the project
2. Someone who has expressed no opinion in favour or against the project
3. Someone who is in favour of the project but probably won’t be very active in promoting it
4. Someone who is not favour of the project but not actively opposed to it

Answer 7

Someone who will actively work for the success of the project

Question 8

In a business activity model, which activities determine the monitoring activities required?
Select one:
1. Enabling activities
2. Planning activities
3. Control activities
4. Doing activities

Answer 8

Planning activities

Question 9

In the CATWOE technique, what does the E stand for?
Select one:
1. Ethical
2. External
3. Environment
4. Enable

Answer 9

Environment

Question 10

Effective stakeholder management is absolutely crucial to the success of any business analysis project. Which of the the following should not be applied:
Select one:
1. Ignore the stakeholder support.
2. Know who the stakeholders are.
3. Understand what the stakeholders expect from the project.
4. Involve the stakeholders in the project.

Answer 10

Ignore the stakeholder support.

Question 11

How should you deal with stakeholders that you have identified as having high power but no interest?
Select one:
1. Inform the stakeholders as to what is going on, through media such as monthly organisational newsletters
2. Ignore the stakeholders
3. Find personal benefits for the stakeholders in the proposed course of action
4. Keep a careful watch on the stakeholders in case they develop a sudden interest in the project

Answer 11

Keep a careful watch on the stakeholders in case they develop a sudden interest in the project

Question 12

How would you document the attitude of a stakeholder who is in favour of the project although not actively working for it?
Select one:
1. Champion
2. Blocker
3. Supporter
4. Neutral

Answer 12

Supporter

Question 13

Which of the following activities are added in the business activity model to respond to deviations between actual and planned performance?
Select one:
1. Doing activities
2. Enabling activities
3. Monitoring activities
4. Control activities

Answer 13

Control activities

Question 14

Which element of the CATWOE technique is directly linked to an activity on a business activity model?
Select one:
1. Customer
2. Owner
3. Transformation
4. World-view

Answer 14

Transformation

Question 15

During which stage of the project life cycle,does the stakeholder management begins ?
Select one:
1. Impact assessment
2. Benefits realisation
3. Project initiation and inception
4. Risk assessment

Answer 15

Project initiation & inception

Question 16

How should you deal with stakeholders that you have identified as having high power and high interest?
Select one:
a. Find personal benefits for the stakeholders in the proposed course of action
b. Ignore the stakeholders
c. Inform the stakeholders as to what is going on, through media such as monthly organisational newsletters
d. Keep a careful watch on the stakeholders in case they develop a sudden interest in the project

Answer 16

Find personal benefits for the stakeholders in the proposed course of action

Question 17

What attitude should be used to describe a stakeholder who is not in favour and actively working against the  project?
Select one:
1. Neutral
2. Blocker
3. Critic
4. Opponent

Answer 17

Opponent

Question 18

Which of the following is :" A business activity model that represents the agreed or idealised way forward" ?
Select one:
1. Correspondence model
2. Conscious model
3. Census model
4. Consensus model

Answer 18

Consensus model

Question 19

When using the CATWOE framework for defining and analyzing business perspectives, which letter should you understand first?
Select one:
1. World-view or Weltanschauung
2. Customer
3. Actor
4. Transformation

Answer 19

World-view or Weltanschauung

Question 20

When should the groundwork for stakeholder management begin?
Select one:
1. After the business case has been signed off
2. During project inception and initiation
3. Before implementation begins
4. Concurrently with requirements gathering

Answer 20

During project inception and initiation

Question 21

Stakeholders who have some interest and high influences are best dealt with by “Keeping them satisfied”. What is meant by this term?
Select one:
1. Prevent them from taking a more direct interest in the project
2. Get them involved more actively in the project
3. Neither of the above
4. Either of the above

Answer 21

Either of the above

Question 22

In a business activity model, which of the following activities define the rules dictating the type of resources required and how the performance of these resources is to be measured?
Select one:
1. Doing activities
2. Monitoring activities
3. Enabling activities
4. Planning activities

Answer 22

Planning activities

Question 23

Who is responsible for identifying stakeholders?
Select one:
1. The project manager and business analysts
2. The business analysts
3. The project manager
4. All team members

Answer 23

All team members

Question 24

What is the most important part of the plan that details what to do with each stakeholder and how to approach them?
Select one:
1. Determining the actions that we will take with each stakeholder and how we communicate them
2. Working out a timetable of when to see each stakeholder
3. Detailing the current power/influence of the stakeholder
4. Listing the issues and interests of each stakeholder

Answer 24

Determining the actions that we will take with each stakeholder and how we communicate them

Question 25

``` How are logical dependencies shown on a business activity model? Select one: 1. Arrow headed lines 2. Naming convention - verb-noun 3. Number ordering 4. Lightening strikes ```

Answer 25

Arrow headed lines

Question 26

``` When creating a business activity model, which category of activities should you identify first? Select one: 1. Planning 2. Enabling 3. Doing 4. Controlling ```

Answer 26

Doing

Question 27

How would you define a stakeholder? Select one: 1. Anyone who is consulted about the issue under consideration 2. Anyone who will end up using a different system or receiving different reports as a result of the resolution of the issue under consideration 3. Anyone who has an interest in, or may be affected by, the issue under consideration 4. Anyone who will find that their job changes as a result of the issue under consideration

Answer 27

Anyone who has an interest in, or may be affected by, the issue under consideration

Question 28

Which one of the following statements regarding communicating with stakeholders is correct? Select one: 1. All stakeholders should be communicated with in the same manner 2. Communications must be tailored to each stakeholder in the project 3. The largest stakeholder group should be the main focus of communication 4. Only key stakeholders require communication during the project

Answer 28

Communications must be tailored to each stakeholder in the project

Question 29

``` How would you classify a business activity that enables a university to assess the results of exams? Select one: 1. Planning 2. Controlling 3. Monitoring 4. Enabling ```

Answer 29

Monitoring

Question 30

``` Which of the following is NOT considered to be a generic stakeholder group? Select one: 1. Owners 2. Developers 3. Competitors 4. Suppliers ```

Answer 30

Developers

Question 31

Why is stakeholder management an ongoing process throughout the life of a project? Select one: 1. Stakeholder positions on the power/interest grid can change 2. All stakeholders are equal in power/interest 3. Stakeholder positions on the power/interest grid do not change 4. Stakeholder identification is completed during the initiation stage

Answer 31

Stakeholder positions on the power/interest grid can change

Question 32

``` When modelling a business system, how many Business Activity Models (BAM's) are initially produced? Select one: 1. One for each CATWOE 2. One for each process 3. One consensus model 4. One for each stakeholder group ```

Answer 32

One for each CATWOE

Question 33

``` On a business activity model, the monitoring activities help identify what key measures of an organization? Select one: 1. CSFs 2. KPIs 3. Objectives 4. Complaints ```

Answer 33

KPIs

Question 34

``` Which of the following could be considered to be stakeholders in a project? a) customers b) suppliers c) competitors d) regulators e) employees Select one: 1. a, b and d 2. a, b and c 3. a, b and e 4. All of them ```

Answer 34

All of them

Question 35

``` What is the recommended strategy for a stakeholder classified as high on both axes of the power /interest grid? Select one: 1. Constant active management 2. Keep onside 3. Keep satisfied 4. Watch ```

Answer 35

Constant active management