8 Flashcards

1
Q

Motivation is psychological forces that determine: _, _, _?

A

Behaviour, commitment, persistence.

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2
Q

What is Intrinsically motivated behaviour?

A

Individual performing for its own sake

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3
Q

What is Extrinsically motivated behaviour?

A

Performed to acquire or avoid a punishment.

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4
Q

What is Prosocially motivated behaviour?

A

Performed to benefit others.

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5
Q

People seek _____

A

Outcome

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6
Q

Organizations must obtain _______

A

Inputs

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7
Q

3 motivation factors

A
  1. Personal characteristics
  2. Nature of job
  3. Nature of organization
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8
Q

People are motivated to satisfy their ______

A

Needs

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9
Q

Five Basic Maslow’s Hierarchy of Needs? Lowest - Highest

A

Physiological, Safety, Belongingness, Esteem, Self-actualization.

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10
Q

Herzberg’s Motivator Hygiene Theory two factors.

A
  1. Outcomes can lead to high motivation and job satisfaction.
  2. Outcomes that can prevent people from being dissatisfied.
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11
Q

Two Factor Theory of Herzberg

A

Motivator needs: Work challenges
Hygiene needs: Context in which work is performed

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12
Q

McClelland’s Need for _____ , ______ , ______.

A

Need for Achievement: strong desire to meet personal standards of excellence
Need for Affiliation: concerns an indiviual has about maintaning good interpersonal relations with others.
Need for Power: concerns with their ability to control or influence others.

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13
Q

What are the 5 job characteristics model?

A

Skill variety, Task significance, Task identity, Autonomy, Feedback.

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14
Q

Process theories?

A

Process by which employee behaviour can be aroused and then directed.

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15
Q

Expectancy theory? and who found it? and what are the 3 factors?

A

Victor Vroom stated that motivation will be high when workers feel that: effort linked to performance = performance to rewards = rewards to satisfy personal goals.
Expectancy: perception to which effort will result in performance.
Instrumentality: performance at a certain level will receive a reward.
Valence: how desirable the outcomes/rewards are.

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16
Q

Underpayment inequity?

A

Person perceives that their own outcome ratio is perceived to be less than the referent.

17
Q

Overpayment inequity?

A

Person perceives that their own outcome ration is perceived to be greater than the referent.

18
Q

Management by Objectives (MBO)

A

Formal system of evaluating subordinates on ability to achieve organizational goals.

19
Q

Learning theories?

A

Focus on increasing employee motivation and performance by linking the performance of desired behaviours and the attainment of goals.

20
Q

Operant Conditioning Theory.

A

People learn which behaviours lead to desired and undesired consequences.

21
Q

What is positive reinforcement?

A

Gives people the outcome they desire

22
Q

What is negative reinforcement?

A

Doesn’t give the outcome that people desire

23
Q

What is extinction?

A

Stopping the performance of dysfunctional behaviours

24
Q

What is punishment?

A

Administering an undesired consequence when dysfunctional behaviour occurs.

25
Q

What is social learning theory?

A

Motivation results from direct experience of rewards and punishments and also from a person’s thoughts and beliefs.

26
Q

Vicarious learning (observational learning)

A

Learning becomes motivated by watching another person perform the activity.

27
Q

What is self reinforcement?

A

Learner sets goals for themselves then reinforces it once its been achieved.

28
Q

What is Self Efficacy?

A

Persons belief about their own ability

29
Q

Employee recognition programs?

A

Management expressions of interest, approval and appreciation of job.

30
Q

Elements of total reward strategy

A
  1. Nonfinancial recognition
  2. Career development opportunities
  3. Base and Merit pay
  4. Opportunities for Training and Development.
31
Q

How does pay motivate?

A
  1. Goal setting theory
  2. Learning theory
  3. Equity theory
  4. Expectancy theory
  5. Need theories