10

Question 1

What is Formal groups?

Answer 1

Established to achieve organizational goals

Question 2

What is Cross Functional teams?

Answer 2

Composed of members from different departments

Question 3

What is Cross Cultural teams?

Answer 3

Composed of members from different cultures

Question 4

What is top management teams?

Answer 4

Develop strategies that produce an organizations competitive advantage

Question 5

What is research and development teams?

Answer 5

Members have expertise and experience to develop new products.

Question 6

What is department / unit?

Answer 6

Group of subordinates that report to the same supervisor.

Question 7

What is task forces / ad hoc committees?

Answer 7

Formed to accomplish specific problems in a certain period of time.

Question 8

What is standing committees?

Answer 8

Task forces that are relatively permanent.

Question 9

What is self managed/ self directed work teams?

Answer 9

Members are empowered and have autonomy to complete specific work.

Question 10

What is an Informal Group? What are the two types?

Answer 10

Employees form groups to help achieve their own goals or needs.
Friendship groups: employees enjoy each others company.
Interest groups: employees seeking to achieve a common goal.

Question 11

What is a group dynamic?

Answer 11

Characteristics and processes that determine how groups and teams function and how effective they will be.

Question 12

5 key elements of group dynamics

Answer 12

1. Group size and roles
2. Group leadership
3. Stages of group development
4. Group norms
5. Group cohesiveness

Question 13

What are the two major type of roles?

Answer 13

1. Task oriented roles: performed by group members to make sure the tasks gets done.
2. Maintenance roles: ensures that team members have good relationship.

Question 14

What are the five stages of group development?

Answer 14

1. Forming: members get to know each other.
2. Storming: members experience conflict.
3. Norming: interpersonal conflicts resolved.
4. Performing: real work gets accomplished
5. Adjourning: groups are disbanded

Question 15

What is group norms?

Answer 15

Shared guidelines and rules for behaviour that members follow.

Question 16

Members follow norms for three reasons:

Answer 16

1. To obtain rewards and avoid punishment
2. They want to imitate group members they like / respect
3. They have internalized the norm and believe it is the right way to behave

Question 17

What is group cohesiveness?

Answer 17

A degree to which members are attracted or loyal to their team.

Question 18

What is high group cohesiveness?

Answer 18

Group members strongly value their group membership.

Question 19

What is low group cohesiveness?

Answer 19

Group members do not find their group particularly appealing.

Question 20

What is groupthink?

Answer 20

Pattern of faulty decision making that occurs when member strive for agreement.

Question 21

What is a social loafing?

Answer 21

Tendency of individuals to put forth less effort when they work in groups than when working alone.

Question 22

What is task related conflict?

Answer 22

Members of group perceive a problem about a task.

Question 23

What is a relationship conflict?

Answer 23

Members of group perceive a problem with a group member’s attitude.

Question 24

What is organizational conflict?

Answer 24

Discord that arises when goals of different individuals are incompatible.

Question 25

What are the five conflict handling behaviours?

Answer 25

1. Avoiding - withdrawing from conflict
2. Competing - satisfying one own’s interests without regard to other party
3. Compromising - parties willing to engage in give and take to reach resolution
4. Accommodating - pleasing other party by putting their interest ahead
5. Collaborating - resolve differences in a way that both parties are better off