7. Understand 7 ITIL practices 7.1 Explain the following ITIL practices in detail, excluding how they fit within the service value chain:

Question 1

a) Continual improvement Key Activities

Answer 1

▪ Encouraging continual improvement across the organization
▪ Securing time and budget for continual improvement
▪ Identifying and logging improvement opportunities
▪ Assessing and prioritizing improvement opportunities
▪ Making business cases for improvement action
▪ Planning and implementing improvements
▪ Measuring and evaluating improvement results
▪ Coordinating improvement activities across the organization

Question 2

continual improvement register

Answer 2

a database or structured document to track and manage improvement ideas from identification through to final action.