4. Understand the purpose and components of the ITIL service value system 4.1 Describe the ITIL service value system Flashcards
service value system
The ITIL service value system *SVS) describes how all the components and activities of the organization work together as a system to enable value creation.
▪ These components and activities, together with the organization’s resources, can be configured and reconfigured in multiple combinations in a flexible
way as circumstances change, but this requires the integration and coordination of activities, practices, teams, authorities and responsibilities to be truly effective.
The purpose of the service value system
to ensure that the organization continually co-creates
value with all stakeholders through the use and management of products and services.
service value system inputs
o Opportunities represent options or possibilities to add vale for stakeholders or otherwise improve the organization.
o Demand is the need or desire for products and services among internal and external consumers.
service value system outcome
The outcome of the SVS is value. The SVS can enable the creation of many different types of value for a wide group of stakeholders.
service value system outcome
o The guiding principles are recommendations that can guide an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or
management structure.
o Governance is the means by which an organization is directed and controlled.
o The service value chain is a set of interconnected activities that an organization performs in order to deliver a valuable product or service to its consumers and to facilitate value realization.
o The ITIL practices are sets of organizational resources designed for performing work or accomplishing an objective.
▪ Resources are people, processes, documentation, information assets, technologies, supplier contracts, etc.
o Continual improvement is a recurring organizational activity performed at all levels to ensure that organization’s performance continually meets stakeholders’ expectations.
