2. Understand how the ITIL guiding principles can help an organization adopt and adapt service management 2.1 Describe the nature, use and interaction of the guiding principles

Question 1

Guiding Principles

Answer 1

a recommendation that guides an organization in all

circumstances

Question 2

Guiding Principles use

Answer 2

The guiding principles can be used to guide organizations in their work as they adopt a service management approach and adapt ITIL guidance to their own specific needs and circumstances

Question 3

Guiding Principles interaction

Answer 3

They allow organizations to integrate the use of multiple methods into an overall approach to service management. They are universally applicable to
nearly any initiative.

Question 4

Applying the Guiding Principles

Answer 4

1. The guiding principles encourage and support organizations in continual improvement at all levels. They are universally applicable to nearly any initiative and to relationships with all stakeholder groups
2. Organizations should not use just one or two of the principles, but should consider the relevance of each of them and how they apply together. Not all principles will be critical in every situation, but they should all be reviewed on each occasion to determine how appropriate they are.

Question 5

The Seven Guiding Principles

Answer 5

o Focus on value
o Start where you are
o Progress iteratively with feedback
o Collaborate and promote visibility
o Think and work holistically
o Keep it simple and practical
o Optimize and automate