7 communications Flashcards
communication
involves transferring information from one person to another
involves sending messages through a medium to a target group
then receiving some feedback from the recipient that the message has been understood and acted on
types of communication
verbal
written
electronic
visual
channels of communication
downward manager to supervisor
upward sales reps to sales manager
horizontal same level production manager to finance manager
internal
between people within the same business
staff to staff
nanager to manager
external
between people outside the business eg banks suppliers customers
EDI
external electronic
set up by companies who have frequent transactions between them. Their sustems are compatible so communications between them are instant e.g automatic re ordering
principles of effective communication
right duration
no overload
not too short
accurate message clear and structured into plan of action expected outcomes
appropriate language
appropriate terms to ensure message is understood
explain any terminology
if it’s not used employees wont onow what to do make mistakes and waste time
advertising campaign can motivate customers to buy
visual aids
charts graphs etc
confidentiality
ensure sensitive info is secure
fafe to face meetings
password protected
feedback
allow and encourage
vote on decisions
timing
instant interaction for urgency
face to face very quick
letter slow
record
easily retrievable messages containing data and details
principles of effwctive communication summaries
right duration
accurate messahe
appropriate language
visual aids
confidentiality
feedback
timing
recording
benefits of effective communication
better decisions better morale productivity harmonious industrial relations motivated workforce increased sales low staff turnover
barriers to communication shortened
noise
lack of clarity
lack of accuracy
language
timing
wrong medium
information overload
technology
distrust
prejudice
listening skills
written adv
permanent record
proof
re read it
become very fast
written dis
slower than oral
info overload
visual adv
statistics
easy to understand
easy to remember
visual dis
not good on its own
verbal adv
emotion can be shown quock
problems can be explained
personal agreement can be reached
verbal dis
no record
receiver may not listen
message may come across wrong
