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Unit 3 > 6 management skills > Flashcards

6 management skills Flashcards

1
Q

management

A

process of setting and achieving objectives through the employment of human financial and technical resources in an organisation. Seeks to creage the working environment that ensures that those obj are achieved

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2
Q

Leadership

A

ability to influence others to follow a particular path
direct and influence people positively using D and D
fevelop a bond and a sense of trust

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3
Q

Autocratic Leadership

A 
makes all decisions
doesnt adk opinions
gives orders
no questioning
fear and threats
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4
Q

autocratic advs

A 
needed in extraordinary curcumstances 
determine the path forward
gives deadlines
beed to take charge
allocate tasks
ensure the business is saved
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5
Q

autocratic dis

A

not a good style
workers will resign
workers will not do anything extra
initiative will diminish

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6
Q

democratic leadership

A

consults employees in decisions
listens to their opinions and ideas
delegates tasks as he trusts workers

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7
Q

democratic advantages

A 
effective style
intrapreneurship is encourages
low employee turnover
employee interested in further training
employees like to belive their opinions are valuable
sales increase
encourages teamwork
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8
Q

democratic disadvantages

A

decision making can be slower
some workers want direction
aggresive employees may take control of the meetings

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9
Q

Laissez Faire

A

research and film
allows employees free reugn
theyre given the resources and deadlins but also the freedom to decide how to achieve the goal

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10
Q

laussez faire advantage

A

helps creativity and innovation

good for research and development companies

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11
Q

laissez faire dis

A

some employees need guidance

might not have good time mgt slills and be under pressure with deadlines

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12
Q

charismatic

A

can inspire those around them to perform in a certain way

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13
Q

direction

A 
stating the objectives 
giving instructions
providinf the resources
building a good working environment
guidance
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14
Q

delegation

A 
allows employees to do some of the managers tasks
manager still reaponsible
relieves the pressure
motivates the staff
increases job satisfaction
use of specialists
limits are imposed
gives responsibility to employees
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15
Q

delegation cycle

A

manager who trusts staff

employees who are competent, trustworthy, responsible

control system to flag problems early

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16
Q

delegation adv

A

employees feel valued and loyal
work completed faster
manager has more time for important issues
trains future managers

17
Q

no delegation dis

A 
manager burnout
bad decisions from tiredness
deadlines may be missed
no future managers trained
self esteem and initiative low
18
Q

importance of effective leadership

A

improved efficiency
time and resources maximised

improved coordination
working as one for success

low employee turnover
attracts good employees

cope with change
acts as a role model to help change

19
Q

motivation

A

the ability to get people to work hard
need to understand the forces that drive people
give incentive so that employees co operate and work harder for the business

20
Q

mcgregors theory X

A

workers have to be pushed to work hard
need to use theeats or money to motivate
people are lazy
he personally disagrees

21
Q

theory Y

A 
workers desire self fulfillment
ambition
intrinsic motivation
want to do a good job
in a modern business
employment of hr managers
empowerment of workers
offersbpromotions titles praises employees and delegates
22
Q

maslows hierarchy

A

everything we do is to satisfy a need
5 basic needs
can be organised into a hierarvhy as one is satisfied then the higher need becomes the motivator
the satisfied need is no longer the motivator

23
Q

maslows order

A 
self actualisation
esteem needs
social needs
safety needs
physiological needs
24
Q

how physiological

A

good wages

canteen

25
Q

how safety

A

job security
trade unions
health insurance

26
Q

how acceptance

A

teamwork
social actuvities
flexi time

27
Q

how esteem

A 
job title
company car
bonus
awards
promotion
28
Q

how self actualisation

A

interesting
career development
shares
part ownership

29
Q

maslow criticism

A

why do employees work for low pay in the promis of future benefits
people usually sayisfy several needs ar one time

30
Q

maslow positives

A

shows what can motivate people at diff times

money isnt only

31
Q

maslow importance

A 
improved production 
greater intrapreneurship
employee recruitment and retention
improved industrial relayions
good image

Unit 3 (7 decks)

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