7 Flashcards
What’s the difference between safety and security
Safety : protection against accidental events
Security: protection against intentional events
What should and shouldn’t you do with your bags?
• Keep your bags locked
• make sure all items in your bags belong to you and have Not been tampered with
• Keep your bags in view at all times
• Do not accept anything for carriage
What are the areas of an airport
Public zone :
-Access granted for everyone
Security restricted area (SRA):
-Only staff with valid airport ID or crew ID
-Only pax with boarding
Security restricted area - critical part (SRA-CP):
- Full screening of all luggage and yourself (100% screened)
What are the Levels of Threat for Unruly Behaviour?
Level 1 – Disruptive Behaviour (Verbal)
Level 2 – Physically Abusive Behaviour
Level 3 – Life-threatening Behaviour (or Display of a Weapon)
Level 4 – Attempted or Actual Breach of the Flight Crew Compartment
SRA
Security restricted area
Who has access to the SRA
- Pax and staff
- only with a legitimate reason to be there
What must you check from a person seeking acces to any part of the aeroplane?
- check the aerodrome ID for matching photo with owner of ID
- check the name of the current aerodrome
- check the expiry date
- check the legitimacy to be in or near the aeroplane
When to do an aeroplane security search? (If required)
- after the flight has reached its final position and after pax disembarkation and/or unloading the hold
- if one or more pax remain on board, active crew should preform a transit security search
An aeroplane within the SRA-CP shall at all times be subject to a security search whenever;
- there is reason to believe that unauthorised persons may have had access to it
- arriving from a non-EU country excluding countries recognised as applying equivalent security standards
- The aeroplane was in transit having arrived from a non-EU country excluding countries recognised as applying equivalent security standards
What should you do if you find out a life jacket seal is tampered or damaged during security search?
- take it of out of its stowage.
- The life jacket and its stowage must be checked
At a security search, do we check al lifejacket pouches?
No, only 10% of life jacket pouches
When do we as a crew check boarding cards
-When there is a reason to believe that an intruder has boarded, or may attempt to board the aeroplane
-when instructed by the commander or the relevant more stringent measure list
What are some de-escalating measures against unruly behaviour ?
- use firm cooperative language
- provide choices and be helpful
- respond in calm and assertive manner
- make eye contact and use empathy statements
What’s the procedure for physical hold baggage identification?
- A CCM shall be positioned at the top of each stair at the passenger entry door and a ground staff member at the bottom of each stair to direct passengers to/from the aeroplane holds to identify their hold baggage;
- A maximum of 10 passengers will be allowed outside the aeroplane at the same time;
- Under no circumstances should the hold baggage be taken on board the aeroplane. The hold baggage shall be identified outside the aeroplane; and
- Hold baggage that is not identified shall be left behind and handed over to the handling agent/local authorities.
What are some examples for Level 1 – Disruptive Behaviour (Verbal)
• The use of unacceptable language towards a crew member such as swearing or use of profane, abusive language;
• Unacceptable behaviour towards a crew member such as communicating displeasure through voice tone or rude gesture, provoking an argument or making unreasonable demands (e.g. refusal to give up on a denied request);
• A display of suspicious behaviour such as e.g. agitated or numb, distant and unresponsive behaviour (due to alcohol or drugs);
• Passenger not following crew instructions or challenging authority;
• Intentional or continued violation of a safety regulation or policy (e.g. PED usage, fasten seatbelt, cabin baggage stowage, consumption of alcohol);
• Inappropriate verbal abuse/harassment of a person due to their religion, sex, orientation, race or physical attributes.
What are some examples for Level 2 – Physically Abusive Behaviour
- Physically abusive behaviour towards a crew member such as openly or aggressively hostile action that includes physical act or contact (pushing, slapping, kicking); or
• Obscene or lewd behaviour towards a crew member or passenger such as actions of an overtly sexual, lecherous or lascivious nature (grabbing); or
• Verbal threats such as threatening a crew member or another passenger with physical violence or bodily harm on board or while about to board an aeroplane, or making threats in an attempt to board an aeroplane; or
• Tampering with any emergency or safety equipment on board the aeroplane; or
• Attempt to open a door/exit inflight;
• Deliberately damaging any part of the aeroplane or any property on board the aeroplane.
What are some examples for Level 3 – Life-threatening Behaviour
• The threat, display or use of a weapon (examples of weapons are: guns, explosives, knives, chemicals, gases, flammable liquids, wires or cords, even pencils etc.); or
• Physical or sexual assault with intent to injure (violent, threatening, intimidating or disorderly behaviour);
• Actions threatening own life;
• Actions threatening the safe operation of the aeroplane.
What are some examples for level 4 - Attempted or Actual Breach of the Flight Crew Compartment
- An attempted or unauthorised intrusion into the flight crew compartment;
• A credible threat of death or serious bodily injury in an attempt to gain control of the aeroplane;
• The display, use or threat to use a weapon to breach the flight crew compartment;
• Sabotage of or the attempt to sabotage an aeroplane;
• Actions that render the aeroplane incapable of flight or that are likely to endanger its safety of flight;
• Any attempt to unlawfully seize control of the aeroplane.
Phases of a hijacking
1 alarm phase
2 crisis phase
3 accommodation phase
4 resolution phase
