6.3

Question 1

This email is intended for your superiors or a person with whom you
are not familiar with such as a colleague, professor, manager, and
etc. It is necessary to observe formality in terms of tone and structure
in writing this kind of email.

Answer 1

Formal Email

Question 2

This is usually intended for a person you know very well such as
friends and family. Unlike the formal email, this is casual in tone
and structure.

Answer 2

Informal Email

Question 3

Basic Parts of an Email

Answer 3

Sender(From)
Subject Line
Salutation
Body
Email Attachment
Closing

Question 4

This the sender’s email address where the email comes from.

Answer 4

Sender (From)

Question 5

This displays the topic of the message that the recipient immediately
sees in his/her inbox. A subject line must have clear captions to
entice the recipient to open the message.

Answer 5

Subject Line

Question 6

This is similar to the salutation of a business letter that directly
addresses the person you are sending the email. It is proper to use a
recipient’s name together with his title in the greeting.

Answer 6

Salutation

Question 7

It is the most important part of the email. It should have a clear,
concise, and specific purpose. It usually contains three paragraph
which are: the sender’s introduction, the sender’s detailed
information for composing the email, and the sender’s gratitude.

Answer 7

Body

Question 8

This is a computer file sent within an email message. This includes
the separate files such as image, video, document, MP3, or zipped
file.

Answer 8

Email Attachment

Question 9

This is a word or phrase used to show thanks and respect to the
reader of the message in a professional manner. It includes the
sender’s closing remarks, digital signature (if any), full name,
company, position, and contact information.

Answer 9

Closing

Question 10

Important Terms

Answer 10

To
Cc
Bcc
P.S.

Question 11

refers to the main recipient(s) of the email.

Answer 11

To

Question 12

stands for carbon copy, which allows the recipients to see other
recipients whom a copy of an email has been sent.

Answer 12

Cc

Question 13

– stands for blind carbon copy, which prevents the recipients
from knowing other recipients of the email.

Answer 13

Bcc

Question 14

– stands for postscript, which is an additional remark other than
the message in the body of the letter.

Answer 14

Postscript

Question 15

Common Types of Email

Answer 15

Transactional Email
Marketing Email
Apology Email
Announcement Email
Invitation Email
Request Email

Question 16

This is an automated email that provides product or service-
centered information. It notifies the recipient about the password
change, payment status, orders and purchase, bills, account
security alert, etc.

Answer 16

Transactional Email

Question 17

This email promotes products or services while developing
relationships with potential clients. It directly informs the recipient about the promos, subscriptions, promotional ads, and
other relevant announcements.

Answer 17

Marketing Email

Question 18

This email is used to acknowledge a mistake or shortcoming,
express regret, and ask for forgiveness or patience.

Answer 18

Apology Email

Question 19

This email is used to disseminate information or statements about
an upcoming event, meeting, new policy, or alteration in the
existing rules and regulations.

Answer 19

Announcement Email

Question 20

This email is used to send out invitations to potential attendees
in various occasions such as meetings, parties, get-together and
the like.

Answer 20

Invitation Email

Question 21

This email is used to ask a favor, information, permission,
service, or any relevant matter that requires a polite and humble
request.

Answer 21

Request Email