6.2

Question 1

is used to communicate a specific message. It
involves clear objectives when asking for information such as complaints or inquiries

Answer 1

Transactional Language

Question 2

is used to maintain social relationships. It includes
shorter turns, simpler, and more casual language.

Answer 2

Interactional Language

Question 3

If you are using a
plain bond paper, the ___________ ___________ heading is recommended which includes the
complete address of the letter sender and the date when the letter is written.

Answer 3

Conventional Heading

Question 4

uses the company’s official stationery which
carries the company’s logo, address, telephone number, and other relevant
information.

Answer 4

Modern Heading

Question 5

Every component in this format
is aligned to the left.

Answer 5

Full Block Style

Question 6

In this format, all elements are left-
aligned, except for the beginning of
each paragraph, which is indented.

Answer 6

Semi Block Style

Question 7

The date line, complimentary
close and signature are typed at
the right side of the page.

Answer 7

Modified Block Style

Question 8

This is similar to the full block except
the salutation and complimentary
close are omitted. The writer’s name
and title are typed in all caps.

Answer 8

Simplified Style

Question 9

Most Common Types of Business Letters

Answer 9

Sales Letter
Letter Placing an Order
Follow-up Letter
Letter of Complaint
Letter of Inquiry
Letter of Appeal
Jop Appointment Letter
Application Letter
Memorandum
Acknowledgement Letter
Letter of Recommendation
Letter of Resignation

Question 10

serves the purpose of convincing potential customers to avail of
certain products or services. It features the highlights of the products
or services, benefits of the customers, and details of the company.

Answer 10

Sales Letter

Question 11

contains detailed information about the exact dimensions, qualities,
desired products, and payment of the purchase order. This also
serves as a legal record of the transactions issued by businesses in
the purchase of goods or services.

Answer 11

Letter Placing an Order

Question 12

provides continuous communication for what has transpired in the
initial transaction. This gives you a chance to address some
unresolved issues and show continued interest in the business.

Answer 12

Follow-up Letter

Question 13

expresses dissatisfaction, grievance, or resentment over an error in
a business transaction. This also provides information about the
defect of the product or services and asks for a remedy or solution.

Answer 13

Letter of Complaint

Question 14

asks questions or seeks information about a specific concern such as
product or situation. Also used to ask for clarifications.

Answer 14

Letter of Inquiry

Question 15

seeks to touch someone’s feelings to reconsider a decision on a
certain issue or situation. This is written when someone wants to
review a particular decision and explain his/her side of the situation.

Answer 15

Letter of Appeal

Question 16

confirms the official employment of the qualified applicant after the
selection process. It includes information like compensation, job
description, duties and responsibilities, and details of contract.

Answer 16

Job Appointment Letter

Question 17

contains in-depth information about the applicant’s skills, qualities,
and intentions for a specific job.

Answer 17

Application Letter

Question 18

aims to communicate and disseminate policies,
procedures, or any related business transaction within the organization.This is used to remind all the constituents to do or act
on the information.

Answer 18

Memorandum

Question 19

formally recognizes the receipt of an item or information. This is
used to confirm the delivery of an item or express some appreciation
for having a request satisfied.

Answer 19

Acknowledgement Letter

Question 20

offers personal insights into an applicant’s qualifications,
experiences, and work ethics. This is useful in strengthening one’s
application for job employment, school admission, or another
professional endeavor.

Answer 20

Letter of Recommendation

Question 21

conveys information when an employee plans to leave his or her job.
This usually provides the reason for leaving and may include details
such as one’s, last day of employment, assistance to be provided
during the transition period, and other request details.

Answer 21

Letter of Resignation