6.1

Question 1

is a formal correspondence which serves as a means of
written communication among customers, clients, stakeholders, investors, and
other commercial purposes. It follows specific formats and uses formal
language.

Answer 1

Business letter

Question 2

is a personal correspondence
written for exchanging communication with family members, friends, relatives,
peers, acquaintances, etc.. This is used to communicate and get in touch with one
another.

Answer 2

Friendly/Casual letter

Question 3

Functions of a Business Letter

Answer 3

convey information regarding business activities
place orders and concerns
conclude business transaction
keep documentary evidences
establish goodwill
solve business dispute and misunderstanding
create and demand product and services
inquire business matters

Question 4

Parts of a Business Letter

Answer 4

Heading
Date Line
Inside Address
Salutation
Body
Complimentary Close
Signature

Question 5

refers to the sender’s complete address including ZIP code and
email address. It can also include a contact number, a fax number, the
trademark or logo of the organization. This is usually included in the
letterhead that serves as the return address of the person writing the letter.

Answer 5

Heading

Question 6

indicates the date when the letter was written.

Answer 6

Date Line

Question 7

refers to the recipient’s address. It includes the name of
the person written to (if used), his/her position, the company name, company
address, and ZIP code.

Answer 7

Inside Address

Question 8

is a formal or informal greeting used in a letter that directly
addresses the person. It is appropriate to use a person’s name along with
his/her title in the greeting with the same degree of formality as observed in
the complimentary close.

Answer 8

Salutation

Question 9

– contains the most important message of the sender. It explains in
detail all aspects of information being shared. When writing a business letter,
keep your message clear, concise, complete and straightforward.

Answer 9

Body

Question 10

body of the letter is divided into three parts:

Answer 10

Opening
Main
Concluding

Question 11

the writer should already state the purpose of the letter,
as shown in the example below. This is so that the reader will know
immediately what the letter is for.

Answer 11

Opening Part

Question 12

This provides the main explanation for your purpose in writing the letter.
You may add additional paragraphs to elaborate or further clarify
important information for the reader, if needed.

Answer 12

Main Part

Question 13

It brings the letter to an end and states the suggestion or the need of action.
It also shows the expectations of the sender from the recipient.

Answer 13

Concluding Part

Question 14

is a polite and courteous way to end a letter. It is a
part of professional correspondence, so do not use any informal closing lines
in a business letter.

Answer 14

Complimentary Close

Question 15

is a mark or sign made by the letter writer to indicate the
sender’s authenticity. It can also include other details like the sender’s title,
position, affiliation, contact number, and email address.

Answer 15

Signature

Question 16

Optional Parts of a Business Letter

Answer 16

Attention Line
Subject/Reference Line
Enclosures

Question 17

This is placed two lines below the recipient address. It
provides emphasis on a person or office for whom/which the letter is
meant. This is often used in large companies or institutions.

Answer 17

Attention Line

Question 18

This specifies the actual purpose of the letter
and usually comes between the salutation and the body of the letter. Use
“Subject:” or “Re:”

Answer 18

Subject/Reference Line

Question 19

This is an optional item to show as a reminder to the recipient
that the letter contains additional documents. It is better to leave three lines
below the signature below the sender’s initials to include enclosures like
receipts, bills, flyers, resume, etc. You can indicate this by typing
‘Enclosures’ below the closing.

Answer 19

Enclosure