5.5 Troubleshoot Common Issues with Mobile Devices Flashcards
1
Q
Poor Battery Health
A
Replace the battery over time
2
Q
Swollen Battery
A
Gas build-up, replace
3
Q
Broken Screen
A
Back up device, replace the entire display
4
Q
Improper charging
A
Check for dust in device port, check cable used, check power adapter used
5
Q
Poor/no connectivity
A
Location, how many users are on at once, physical obstruction
6
Q
Liquid damage
A
Power down, remove all removable parts, put into silica gell pack
7
Q
Overheating
A
Phone will auto-turn off, check app usage, in direct heat sources
8
Q
Digitizer issues
A
Touch screen completely black, reboot device
9
Q
Physically damaged ports
A
Replace system board or interface
10
Q
Malware
A
Unusual apps, large data transfers, pop-up messages, etc
11
Q
Cursor drift/touch calibration
A
Device is still but cursor still moves, use recalibration app
