5.1 Apply Best Practice Methodology to Resolve Problems

Question 1

What are the 6 steps to follow before making a change

Answer 1

Identify the problem, Establish a theory of probable cause, Test the theory to determine the cause, Establish a plan of action to resolve the problem, Implement Solution, Document the findings, actions, and outcomes

Question 2

Identify the Problem

Answer 2

Gather as much information as possible, chek any recent changes before error, backup everything,

Question 3

Establish a Theory of Probable Cause

Answer 3

Use the information gathered and make a theory starting with the most common

Question 4

Test the Theory to Determine the Cause

Answer 4

Test theories in a lab, if none work, contact 3rd party until resolved

Question 5

Establish a Plan of Action to Resolve the problem

Answer 5

Now apply this fix to the real environment

Question 6

Implement Solution

Answer 6

Verify the fix is fixed and put forth preventative measures

Question 7

Document the Findings, Actions, and Outcomes

Answer 7

Gives a log for future fixes