5.4

Question 1

What do businesses have to do to survive and succeed?

Answer 1

Respond and adapt to change

Question 2

What are internal causes of change?

Answer 2

Structural changes
Strategic changes
New location

Question 3

What are external causes of change?

Answer 3

Economy
Change in government
Technology
Social factors

Question 4

What are resistors to change?

Answer 4

Can come from individual employees, teams or management
Can resist if they are comfortable and fear change

Question 5

How can resistors to change be caused?

Answer 5

Poor management, as employees do not understand how the new process works
Lack of good communication can lead to confusion, mistrust and resistance

Question 6

What is the importance of encouraging a positive response from the workforce to change?

Answer 6

Can receive consequences of a failure to remove resistors - demotivated workforce, low productivity, high absenteeism and high labour turnover
Change management in necessary to improve efficiency to become more competitive and survive in the long term.
Process will take longer and harder to succeed without a positive response from workforce

Question 7

What is the importance of change?

Answer 7

Could face breaking laws, risk fines and criminal charges
Failure to adopt new technology and new practices will lead to a loss of revenue and market share
Change products sold due to changing consumer demand
Impact of change felt throughout a business across hierarchy