5.3.2 The technical change management process

Question 1

State:

Purpose of technical change

Answer 1

Replace or upgrade technology for a business benefit

Question 2

Explain:

Who, within a business, will deal with any requests for change

Answer 2

CAB - Change Advisory Board
* Responsible for assessing any potential IT changes
* Technical, decision-making staff, sometimes subject specialists will be on the panel

Question 3

State:

4 responsibilities of the Change Advisory Board (CAB)

CAB - Change Advisory Board

Answer 3

4 of:
* Assessing any potential IT changes (main one)
* Manage quality standards
* Change requests and prioritise requests when necessary
* Review any impact on security or compliance with legislation etc.
* Monitor the process of change to understand
* Provide feedback and create documentation

Question 4

Fill The Blank:

If a request for change is ………………. the planning and scheduling for the change takes place to ensure all ……………….. and ……………………….. (hardware, time, workforce) are in place to be used.

CAB - Change Advisory Board

Answer 4

Approved, Finances, Resources

Question 5

Fill The Blank:

When planning, the CAB will also ensure that the business can still ……………… while the …………. is taking place and how to mitigate any potential ……………

CAB - Change Advisory Board

Answer 5

Function, Change, Risks

Question 6

Fill The Blank:

After planning, the digital change is …………………. and …………………….. while also testing the is working as intended and it does not impact other ………………..

CAB - Change Advisory Board

Answer 6

Implemented, Documented, Processes

Question 7

Explain:

Briefly, Standard Technical Change Management

Answer 7

Known changes to services and/or IT system infrastructure with low risks and impacts on business; pre-approved by senior management

Question 8

Explain:

Briefly, Normal Technical Change Management

Answer 8

Changes that have to be approved prior to being carried out with high risk and must be approved via CAB - may have an impact on the business’ ability to function

Question 9

Explain:

Briefly, Emergency Technical Change Management

Answer 9

Critical changes that must be carried out as a matter of urgency - cannot be planned for

Question 10

Fill The Blank:

Identify the intended changes and the …………… behind the changes as well as ……. and anticipated timescales

Identifying the changes to be made

Answer 10

Reasons, Risks

Question 11

Fill The Blanks:

The risks involved must be communicated ………….. and timely to all relevant ………………..

Identifying, communicating potent. risks, wanted impacts to stakeholders

Answer 11

Positively, Stakeholders

Question 12

Fill The Blank:

All stakeholders must be ……………….. any changes will not cause too much ………………. to them.

Identifying, communicating potent. risks, wanted impacts to stakeholders

Answer 12

Confident, Disruption

Question 13

Fill The Blank:

Any planning of changes must be ……………….. so people carrying out changes can implement them in the correct ……….. using the correct ……………….. etc.

Configuration of the new system and process

Answer 13

Documented, Order, Equipment

Question 14

Fill The Blank:

All changes must be …………… to ensure that systems and processes work as ………………..

Configuration of the new system and process

Answer 14

Tested, Intended

Question 15

Explain:

Briefly, direct changeover

Methods of implementing change

Answer 15

Major change launched all at once as opposed to more conservative approaches

Question 16

State:

2 advantages of direct changeover

Methods of implementing change

Answer 16

• Low cost/Cheap
• Only one system running at a time

Question 17

State:

2 disadvantages of direct changeover

Methods of implementing change

Answer 17

2 of:
* Staff require training or may be slow to pickup the system at first without training
* Data can be lost permanently
* Difficult to plan

Question 18

Explain:

Briefly, Parallel changeover

Methods of implementing change

Answer 18

Old and new system run simulatenously until new system is ready to be fully adopted

Question 19

State:

2 advantages of parallel changeover

Methods of implementing change

Answer 19

• Staff will be less overwhelmed by being given time to adjust
• If new system fails, old one still available

Question 20

State:

1 disadvantage of parallel changeover

Methods of implementing change

Answer 20

Costly; have to pay for both to run + staff

Question 21

Explain:

Briefly, Pilot changeover

Methods of implementing change

Answer 21

Testing a new system within a department or office before fully rolling it out to the whole company

Question 22

State:

2 advantages of pilot changeover

Methods of implementing change

Answer 22

• System will be working correctly when rolled out to all users
• Allows for continuing development/changes, based off feedback

Question 23

State:

2 disadvantages of pilot changeover

Methods of implementing change

Answer 23

• Takes a lot of time to be carried out
• Partaking in changeover pilot (the department/region) risks loss of data

Question 24

Explain:

Briefly, Phased changeover

Methods of implementing change

Answer 24

Change from old to new system in stages to ensure all necessary fixes can be made during the changeover

Question 25

State:

2 advantages of phased changeover

Methods of implementing change

Answer 25

• Staff can be trained gradually with only current part of system
• Easier to find system errors

Question 26

State:

2 disadvantages of phased changeover

Methods of implementing change

Answer 26

• More expensive than direct changeover as you have to test each phase seperately
• Takes a long time to implement whole system