5.2 ORGANISATIONAL CHANGE & STRESS

Question 1

WHAT IS ORGANISATIONAL CHANGE?

Answer 1

Organizational change refers to the actions in which a company or business alters a major component of its organization, such as its culture, the underlying technologies or infrastructure it uses to operate, or its internal processes.

Question 2

WHAT IS PLANNED CHANGE?

Answer 2

Change activities that are intentional and goal oriented

Question 3

WHAT IS CHANGE AGENTS?

Answer 3

Change Agent is a person who act as catalyst and assume the responsibility for managing the change activities

Question 4

WHAT IS RESISTENCE TO CHANGE?

Answer 4

Resistance to change is the unwillingness to adapt to altered circumstances. It can be covert or overt, organized, or individual.

Question 5

TYPES OF RESISTENCE TO CHANGE?

Answer 5

1. INDIVIDUAL RESISTANCE

2. ORGANISATIONAL SOURCES OF RESISTANCE

Question 6

WHAT ARE THE INDIVIDUAL RESISTANCE REASONS?

Answer 6

1. HABIT
2. SECURITY
3. ECONOMIC FACTORS
4. FEAR OF UNKOWN
5. SELECTIVE FORMATION PROCESSING

Question 7

WHAT ARE THEREASONS FOR ORAGANISATION RESISTANCE?

Answer 7

1. THREAT TO ESTABLISHED POWER RELATIONSHIP
2. GROUP INERTIA
3. STRUCTURAL INERTIA

Question 8

OVERCOMING RESISTENCE TO CHANGE?

Answer 8

Education and Communication
Participation
Building Support and Commitment
Develop Positive Relationships
Implementing Changes Fairly
Coercion

Question 9

KURT LEWIN THEORY OF CHANGE?

Answer 9

UNFREEZE
CHANGE
REFREEZE

Question 10

WHAT IS STRESS?

Answer 10

“a condition or feeling experienced when a person perceives that demands exceed the personal and social resources the individual is able to mobilize.”

Question 11

CAUSES OF STRESS?

Answer 11

1. ENVIRONMENTAL FACTORS
2. ORGANISATIONAL FACTORS
3. PERSONAL FACTORS