4.2 CONFLICT Flashcards
1
Q
WHAT IS CONFLICT?
A
Conflict may be defined as a process that begins when one part perceives that another party has negatively affected, or is about to negatively affects, something that the first party cares about
2
Q
WHHAT ARE THE SORCESE OF CONFLICT?
A
- TASK INTERDEPENDENCE
- STATUS INCONSISTENCIES
- JURISDICTIONAL AMBIGUITIES
- COMMUNICATION PROBLEMS
- DEPENDENCE OF COMMON RESORCE POOL
- LACK OF COMMON PERFORMANCE STANDARDS
- INDIVIDUAL DIFFERENCES
3
Q
WHAT ARE THE TYPES OF CONFLICT?
A
- TASK CONFLICT
- ROLE CONFLICT
- PROCESS CONFLICT
- RELATIONSHIP CONFLICT
4
Q
STAGES OF CONFLICT?
A
- LATENT CONFLICT
- PERCEIVED CONFLICT
- FELT CONFLICT
- MANIFEST CONFLICT
- CONFLICT AFTERMATH
5
Q
CONFLICT MANAGEMENT?
A
- Problem Solving,
- Super ordinate Goal,
- Expansion of Resources
- Avoidance,
- Smoothing
- Compromise,
- Authoritative Command
- Altering the Human Variable
