5.1 Describe the interconnected nature of the service value chain and how its supports value streams and 5.2 Describe the purpose of each value chain activity.

Question 1

SERVICE VALUE CHAIN (SVC)

Answer 1

Service Value Chain (SVC) is the innermost cube containing six (6) main activities in the Service Value System.

Question 2

1. PLAN

Answer 2

PLAN ensures a shared understanding of the vision, current status and improvement direction for all four dimensions and all products and services across an organization.

Question 3

2. IMPROVE

Answer 3

IMPROVE ensures continual improvement of products, services, and practices across all value chain activities and the four dimensions of service management

Question 4

3. ENGAGE

Answer 4

ENGAGE provides a good understanding of stakeholder needs, transparency, continual engagement, and good relationships with all stakeholders

Question 5

4. DESIGN & TRANSITION

Answer 5

DESIGN AND TRANSITION ensures products and services continually meet stakeholder expectation for quality, costs, & time to market.

Question 6

5. OBTAIN /BUILD

Answer 6

OBTAIN/BUILD ensures service components are available when and where they are needed, and that they meet agreed specifications.

Question 7

6. DELIVER & SUPPORT

Answer 7

DELIVER & SUPPORT ensures services are delivered and supported according to agreed specifications and stakeholder’ expectations.