2.1 Describe the nature, use and interaction of the guiding principles and 2.2 Explain the use of the Guiding Principals Flashcards
Understand how the ITIL guiding principles can help an organization adopt and adapt service management
Describe the nature, use and interaction of the guiding principles”
Guiding Principle is a recommendation that guides an organization in all circumstances, regardless of changes in its goals, strategies, type of work, or management structure.
Allows organizations to INTEGRATE them into an overall approach to service management
Guiding Principles are applied UNIVERSALLY to any initiative
Encourage and support organizations in CONTINUAL IMPROVEMENT
Consider which of the guiding principles are RELEVANT to your situation
2.2 Explain Guiding Principal: FOCUS ON VALUE
All activities conducted by the organization should link back, directly or indirectly, to value for itself, its customers, and other stakeholders.
2.2 Explain Guiding Principal: START WHERE YOU ARE
Do not start from scratch and build something new without considering what is already available to be leveraged; the current state should be investigated and observed directly to ensure it is understood.
2.2 Explain Guiding Principal: PROGRESS ITERATIVELY WITH FEEDBACK
Do not attempt to do everything at once. Organize the work into smaller, manageable sections that can be executed and completed in a timely manner. The focus on each effort will be sharper and easier to maintain.
2.2 Explain Guiding Principal: COLLABORATE AND PROMOTE VISIBILITY
When initiatives involved the right people in the correct roles, efforts benefit from better buy-in, more relevance, and increased likelihood of long-term success.
2.2 Explain Guiding Principal: THINK AND WORK HOLISTICALLY
No service, practice, process, department or supplier stands alone. The outputs that the organization delivers to itself, its customers, and other stakeholders will suffer unless it works in an integrated way to handle its activities as a whole, rather than as separate parts. All the organization’s activities should be focused on delivery of value.
2.2 Explain Guiding Principal: KEEP IT SIMPLE AND PRATICAL
If a process, service, action, or metric fails to provide value or produce a useful outcome, eliminate it. In a process or procedure, use the minimum number of steps necessary to accomplish the objective(s). Always use outcome-based thinking to produce practical solutions that deliver results.
2.2 Explain Guiding Principal: OPTIMIZE AND AUTOMATE
Before an activity can be effectively automated, it should be optimized to whatever degree is possible and reasonable. Consider the four dimensions when designing, managing, or operating an organization and its processes. Human intervention should only happen where it contributes value to the process.
