4. Understand the Purpose and Components of the ITIL Service Value System Flashcards
1
Q
Understand the Purpose and Components of the ITIL Service Value System
A
SERVICE VALUE SYSTEM (SVS) describes how all the components and activities of the organization work together as a system to enable value co-creation
Require INTEGRATION and COORDINATION of activities, practices, teams, authorities, and responsibilities.
Ensure that the organization continually co-creates value with all stakeholders through the use and management of products and services
