3. Describe the Four Dimensions of Service Management

Question 1

Describe the Four Dimensions of Service Management

Answer 1

Four Dimensions are the four perspectives that are critical to the effective and efficient facilitation of value for customers and other stakeholders in the form of products and services.

Question 2

1. ORGANIZATIONS AND PEOPLE

Answer 2

Organizations and People ensures that the way an organization is structured and managed, as well as its roles, responsibilities, and systems of authority and communication, is well defined and supports its overall strategy and operating model.

Question 3

2. INFORMATION AND TECHNOLOGY

Answer 3

Information and Technology includes the information and knowledge used to deliver services, and the information and technologies used to manage all aspects of the service value system.

Question 4

3. PARTNERS AND SUPPLIERS

Answer 4

Partners and Suppliers encompasses the relationships an organization has with other organizations that are involved in the design, development, deployment, delivery, support, and/or continual improvement of services.

Question 5

4. VALUE STREAMS AND PROCESSES

Answer 5

Value Streams and Processes defines the activities, workflows, controls, and procedures needed to achieve the agreed objectives.