5. Wine Sales in the Retail Sector Flashcards

1
Q

What % of wine is sold BY VOLUME through retail in the UK?

What % by value?

A

80% by vol.

60% by value.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
2
Q

Identify the different types of retailer in a Free Market:

DoGSS CHOW

A

Deep Discounters Convenience Retailers

Global Travel Retail Hybrids

Super markets Online Retailing

Specialist wine retailers Wine Investment company

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
3
Q

Define Supermarket:

some e.g.s?

A

A larger store selling groceries and household goods, allowing consumers to buy everything they need under one roof.

e.g. Wal-Mart (USA), Woolworths (S. Africa), Tesco (UK), Carrefour (France).

NOT to be confused w/Deep Discounters e.g. Aldi, Lidl.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
4
Q

What types of wine do Supermarkets typically stock (3)?

A
  • generally wines from well-known/popular regions, made by well-known brands e.g. Jacob’s Creek, Barefoot, Oyster Bay.
  • wine styles that appeal to wide range of customers, many of whom have litte/no wine knowledge.
  • in wine-producing countries, selection often dominated by local wines.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
5
Q

Key ADVANTAGES of selling wines at a Supermarket (5):

A
  • supermarkets have the largest market share of wine sales in many regions (USA, UK, France) = ability to sell large vols of wine.
  • high levels of market exposure, often in more than one country.
  • if bought direct from winery = no intermediary costs.
  • wineries can benefit from winemakers employed by supermarket = quality improvement/control
  • for consumers, many brands widely available = ability to compare prices.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
6
Q

Key DISADVANTAGES of selling wines at Supermarkets (5):

A
  • supply often exceeds demand (supermarket wants to offer varied product range, not lots of similar wines at same price) = supermarket wine buyers have enormous negotiating power, producers typicall receive less $ for their wines vs through other outlets.
  • producers expected to pay substantial $ for the privilege of being stocked + any additional promotion (desirable placement, coverage in store mag.)
  • producers expected to pay for reduction in profit due to reduced retail price.
  • again, supermarket often has the upper hand; ability to refuse wine if quality, labeling, delivery requirements are not met.
  • wines can be delisted swiftly if not achieving desirable sale volume/margins = producer left with large unsold stock.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
7
Q

How do Supermarkets reduce the consumers’ ability to compare prices of wines (5)?

A
  • since consumers will often seek the cheapest price available (especially for big, widely-available brands), they will seek out the cheapest prices.
  • supermarkets can then bottle wine under a label exclusive to them: PRIVATE LABEL WINES.
  • supermarket’s name may not appear on label, and actual wine itself may be available widely under different labels.
  • e.g.s Walmart/Costco (Kirkland) in USA.
  • some supermarkets prominently display their name, e.g. ‘Taste The Difference’ by Sainsbury in UK, creating customer loyalty.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
8
Q

How does wine offered by premium supermarkets differ from that offered by standard ones (4)?

A

e. g. Whole Foods
- wines from artisan producers under producer’s label.
- bought in smaller quantities w/understanding that once wine runs out = no more available.
- appeals to consumers w/strong interest in wine; useful route to market for artisan producers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
9
Q

What is the business model of Deep Discounters (2)?

4 e.g.s?

A
  • similar to supermarkets, but products sold at lower prices.
  • prices are set permanently low, rarely (if ever) offering any form of price promotion or ‘sale’.
    e. g.s Aldi, Lidl in Germany, Netto in Denmark, Trader Joe’s in USA (subject to 3-Tier system).
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
10
Q

How do Deep Discounters manage to keep their costs down? (5)

A
  • lower margin, higher volume sales.
  • basic presentation, locations far from prime areas.
  • range of products is limited (usually only 1 type of each thing), most wines are private label, e.g. Two Buck Chuck.
  • no major brands, buying up stock of lesser-known producers for less $$
  • direct purchasing from producers = no middle-man costs
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
11
Q

What are the key ADVANTAGES of selling wines at a Deep Discounter (3):

A
  • opportunity to work with deep discounters via private labels, e.g. Charles Shaw’s ‘Two Buck Chuck’ for Trader Joe’s.
  • opportunity for producers to sell off surplus stock.
  • no price reductions + ‘stocking fee’ = greater profits
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
12
Q

What is an exception to the rule that Deep Discounters only stock inexpensive wines?

What has this resulted in (2)?

A
  • deep discounters may buy small amounts of more expensive wine in stores located in more affluent areas, or ahead of times of greater spending, e.g. Christmas.
  • this has attracted customers with a strong interest in wine, many of whom purchase inexpensive wines in addition to the $$ one.
  • in Britain, wine purchases at deep discounters are increasing:
    2012: 23% of drinkers purchased from DD;
    2018: 37%
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
13
Q

How do Convenience Retailers differ from supermarkets/deep discounters (2)?

What is the typical product range offered by these?

Why do prices tend to be higher (4)?

Key ADVANTAGE?

A
  • usually located in more prime areas (where more people live) and are usually open longer (sometimes 24 hrs).
  • can be independently owned, e.g. common in India, or part of a franchise, e.g. Spar, found in many countries.

Product Range: similar to but smaller than supermarkets; popular, major brands (some, e.g. 7-Eleven have their own exclusive brand).

Prices: tend to be more expensive vs SM/DD; rents proportionately higher, less efficient (originally designed for other purposes), larger staff relative to size, franchise arrangement = fee to franchise owner.

Consumers willing to pay for convenience.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
14
Q

Define Specialist Wine Retailer (2):

A

Retailers that specialize in wine (sometimes specific regions/styles), and often carry specialty spirits and beer as well.

Some also carry cheese/deli items, often from artisan producers.

How well did you know this?
1
Not at all
2
3
4
5
Perfectly
15
Q

Using examples, identify some different types of Specialist Wine Retailers (4):

A
  • some are larger chains (Oddbins, UK or O’Brien’s in Ireland).
  • most are independently owned/part of small chain.
  • some specialize in particular styles, e.g. organic/biodynamic wine (Les Caves de Pyrène, UK, La Cave des Papilles, Paris).
  • some specialize in premium/super-premium/’en primeur’ wines, e.g. Hedonism, UK, Millesima, Bordeaux.
How well did you know this?
1
Not at all
2
3
4
5
Perfectly
16
Q

Key ADVANTAGES of Specialist Wine Retailers (4):

A
  • few focus on major brands, so good opportunity for smaller producers from less common regions/of less common grapes.
  • avg price is higher than SM/DDs; clientele willing to spend more per bottle (‘high involvement’) = higher better margin.
  • knowledgable/well-trained staff to ‘hand sell’ wines, build relationships w/regulars, suggesting new wines, etc…
  • special events, e.g. classes, tastings = good opportuntity for marketing, broadening consumer base.
17
Q

Key DISADVANTAGES of Specialist Wine Retailers (2):

A
  • these lack the purchasing/negotiating power of larger retailers, prices will be $$.
  • producers usually have to pay a distributor to sell/distribute the wine, given the number of potential outlets.
18
Q

Define Hybrid Retailer:

PROS (2) / CONS (2)

A

Wine retailer that also has bar area for drinking wine bought at shop (slightly higher price). Also sell food, cheese, deli, tapas, etc…

PRO: try before you buy, encouraging lower-involvement consumers to try lesser-known wines.

  • regularly rotating selection = more variety, good way to showcase new wines.

CON: - need to stay open later, employ additional staff to serve.

  • additional licensing involved w/on-premise consumption.
19
Q

Describe current trends in Online Retail (2):

A

Significant growth in online retailing for ALL goods.

Varies by market: China: 20% of all wine sales vs USA: 2%.

20
Q

Identify the 4 main types of Online Retailer:

A

‘Brick and Mortar’ retailers who offer online retail in parallel with store sales, e.g. supermarkets or specialist shops.

Online-only Retailers, e.g. Laithwaite’s (UK), Wine9.com, Pinju.com (China).

Wine Clubs set up newspapers/publications, e.g. NY Times/Sunday Times Wine Club.

Online-only retailers that sell other goods as well, e.g. Amazon.com, Tmall and JD.com (China).

21
Q

General business model for Online Retailers (2):

A

Many require customers to order a certain amt of wine/year (esp. wine clubs); may be customer’s choice or cases put together by retailer.

Now, most allow customers to order what they want, when they want, though some do require a min. number of bottles/order.

22
Q

Key ADVANTAGES of Online Retailers (4):

A
  • for ‘brick and mortar’ retailers also selling online, allows them to connect w/customers not within easy reach of the store.
  • property costs/overhead much lower; simple warehouses, located away from city centers.
  • extra space means larger range of wines can be stocked = good opportunity for smaller, niche producers.
  • for ‘brick and mortar’ retailers, option of ‘click and collect’ = no extra delivery/shipping costs.
23
Q

Key DISADVANTAGES of Online Retailers (3):

A
  • though labor costs will be lower, some staff still needed for customer service, order processing, etc… some retailers, e.g. Laithwaites, also employ sepcialists to assist customers on a deeper level.
  • expense of delivery; bulky, fragile, heavy product; risk usually assumed by retailer, customer expectations are becoming more demanding, e.g. amazon.com (chilled wine w/in hours).
  • maintenance of website = siginificant costs
24
Q

What factors must be considered when it comes to an Online Retailer’s website (5):

A
  • must be easy-to-use and browsable, reliable, up to date.
  • studies = potential customers are easily put off by cumbersome, difficult to navigate websites.
  • opportunity to display retailer’s specific branding; significant proportion of costs go to the design/building of website as well as ongoing tech support to prevent loss of potential sales.
  • opportunity to give customers extra ‘help’: descriptions, food pairings, critic scores/awards, suggestions of other wines based on past purchases, opportunity to write reviews.
  • content MUST be up-to-date, both in terms of newly added wines and out of stock items.
25
Q

Describe the use of Mobile Apps for Online Retailers (3):

A

especially popular in China, e.g. WeChat, Pinduoduo, Bottles XO.

  • tailored for mobile device used as opposed to laptop/desktop use.
  • must be quick, easy to use, high level of service.
26
Q

Define Global Travel Retail :

A
  • stores located in places where customers are travelling from one country to another, e.g. airports, sea ports, international railway stations, cruise ships, where many highly-taxed goods (alcohol, tobacco, cosmetics) are sold ‘duty-free’.
27
Q

Key ADVANTAGES of Global Retail Outlets (3):

A
  • at airports, customers have time after check-in to peruse stores and view products at leisure.
  • if located btw/arrivals and customs, saves customers from having to check in extra luggage.
  • gives customers opportunity to find high-quality/high-priced goods not available in their home market.
28
Q

Key DISADVANTAGE of Global Travel Retail:

A
  • porperty costs = high, costs passed on to suppliers = smaller margin/lower profits vs other routes to market.
29
Q

How has the way in which consumers view Global Travel Retail changed in recent years (3)?

A
  • previously known as ‘duty free’; taxes were not chargeable on goods sold for personal use in another country.
  • consumers looked to buy highly-taxed goods, e.g. alc, cigs, perfume.
  • introduction of free-trade zones, e.g. EU, has made ‘duty free’ less important, greater focus on products not available in home market.
30
Q

Define Wine Investment Companies

A

Co.s that specialize in sourcing/selling wine for investment (most sought-after, expensive, rare wines in the world, e.g. Classified Bordeaux, Burgundy GC, top Napa wines).

31
Q

General biz model of Wine Investment Companies (3):

5 e.g.s

A
  • companies are allocated small amounts of super-premium, rare wines directly from producer or merchant/distributor.
  • wines are then offered to customers with purchasing history/expressed interest.
  • other companies are essentially brokers; essentially assisting customers find wines their interested, charging commission.

Some retailers offer both ‘normal’ and investment-grade wines, e.g. Farr Vintners, BBR, Fine and Rare.

Others specialize solely in investment-grade wine, e.g. Amphora Portfolio Mgmt, Cult Wines.

32
Q

What has driven Wine Investment to become an increasingly important part of wine trade in recent decades (2)?

What is meant by ‘fine wine’?

A
  • began with increased Bordeaux ‘en primeur’ sales driven by rapid growth of Chinese market.
  • fine wine seen as safer investment than stocks, shares, as it typically improves/appreciates w/age (not always the case).

Fine Wine: no agreed definition, but generally refers to small-production wines from more prestigious regions, made by leading producers e.g. Bordeaux, Burgundy, California, Australia.

33
Q

In the context of Wine Investment, what is meant by the ‘secondary market’?

How else do investors purchase these wines?

A

‘Secondary Market’ = other investors who will buy wines from owners after they have appreciated in value.

  • wines are often purchased ‘en primeur’, or, in the case of many California cult wines, by being on exclusive wine clubs, e.g. Screaming Eagle, Harlan Estate.
34
Q

What are the different types of companies involved in Wine Investment (4):

A
  • retailers specializing in investment-grade wines and provide brokering service for those selling, e.g. BBR.
  • trading exchanges, e.g. Liv-Ex in London, that work much like stock exchanges, w/sales aroung the globe.
  • Portfolio management co.s, e.g. Amphora Portfolio Management, Cult WInes, sourcing wines the investor wants, selling the wines they want to offload.
  • Wine investment funds, can be bought into w/out prior wine knowledge.
35
Q

Where has the hub of Wine Investment traditionally been located?

How has this changed in recent years?

A

Traditionally based in London.

Increasingly, Hong Kong has been gaining due to interest in Wine Investment in China. Also, abolished excise duty on wine in 2008 with goal of becoming wine trading hub in East Asia.

36
Q

How do Auction Houses play an important role in Wine Investment

What is an e.g of significant auction sales in recent history?

What is a risk of buying wine at auction (other than fraud)?

How is this mitigated?

A

Big houses, e.g. Sotheby’s, Christie’s, sell investment-grade wines at headline-grabbing prices.

e.g. 2018, Baghera Wines of Geneva sold 855 btls + 209 mags of H. Jayer wine for CHF 34.5m.

No way of knowing that wines were stored in proper conditions.

Auction Houses employ specialists to investigate/ensure that wine is sound.

37
Q

Explain how Wine Fraud can be problematic:

Give 2 specific e.g.s of this occuring:

How is fraud being fought?

A

Wine Fraud can affect all sectors of wine market, from bulk production co’s e.g. Jacob’s Creek to the most prestigious, $$ wines, e.g. recent Sassicaia fraud.

e. g. Hardy Rodenstock; sold bottles claimed to be part of Thomas Jefferson’s personal colection, even getting them authenticated by expert.
e. g. Rudy Kurniawan, sold fake bottles of Domaine Ponsot Clos St. Denis from vintages that had never been produced.

Wineries increasingly investing in anti-counterfeiting techniques, e.g. holograms; retailers and fine wine retailers tracking provenance of wines.

38
Q

What factors might a potential investor consider when looking to invest in a ‘fine’ or investment-grade wine (5)?

A

Prestige – certain regions carry prestige like Bordeaux, Burgundy and Napa Valley for example.

Vintage – vintage hype can spike a huge interest in wines and increase their appeal to investors.

Brand popularity – Château like Châteaux Margaux or Lafite Rothschild or Screaming Eagle have cult following and very sought after investment wines as a result.

Potential to age – the wines might increase in value with bottle age and increased rarity.

Rarity – wine made from smaller vineyard sites/domains of certain producers can be of considerable interest for investment.