5 - Understand the activities of the service value chain, and how they interconnect

Question 1

A flexible operating model for the creation, delivery, and continual improvement of services.

Answer 1

service value chain

Question 2

Value streams describe the series of steps an organization takes to create and deliver products and services to consumers.

Answer 2

How does the service value chain support value streams

Question 3

By integrating activities and practices to deliver value efficiently and effectively.

Answer 3

How do the activities of the service value chain interconnect

Question 4

To ensure a shared understanding of the vision, current status, and improvement direction for all four dimensions and value streams.

Answer 4

“Plan” activity in the service value chain

Question 5

To ensure continual improvement of products, services, and practices across all value chain activities and the four dimensions.

Answer 5

What is the purpose of the “Improve” activity in the service value chain?

Question 6

To provide a good understanding of stakeholder needs, continual engagement, and transparency.

Answer 6

What is the purpose of the “Engage” activity in the service value chain?

Question 7

To ensure that products and services meet stakeholder expectations for quality, costs, and time to market

Answer 7

What is the purpose of the “Design & Transition” activity in the service value chain?

Question 8

To ensure that service components are available when and where needed and meet agreed specifications.

Answer 8

What is the purpose of the “Obtain/Build” activity in the service value chain?

Question 9

To ensure that services are delivered and supported according to agreed specifications and stakeholder expectations.

Answer 9

What is the purpose of the “Deliver & Support” activity in the service value chain?