2 - 7 Guiding Principals

Question 1

Always direct your efforts to what matters most to stakeholders. What is this principle?

Answer 1

Focus on Value

Question 2

This principle requires identifying and understanding what stakeholders value. What is it?

Answer 2

Focus on Value

Question 3

Ensures that services contribute to outcomes valued by stakeholders, including the end customer. Name the principle

Answer 3

Focus on Value

Question 4

Why is it important to regularly reevaluate what is valuable to stakeholders in a changing environment?

Answer 4

To ensure alignment with Focus on Value and adapt to evolving needs.

Question 5

Before making changes, assess what is already available. What principle encourages this?

Answer 5

Start Where You Are

Question 6

Minimizing waste by utilizing existing resources effectively aligns with which principle?

Answer 6

Start Where You Are

Question 7

This principle advises to avoid starting from scratch unless necessary. Which one is it?

Answer 7

Start Where You Are

Question 8

How does this principle promote continuous improvement?

Answer 8

By using Start Where You Are, we build upon existing strengths and reduce unnecessary effort.

Question 9

Break work into manageable steps and seek feedback. What is the principle?

Answer 9

Progress Iteratively with Feedback

Question 10

Encourages learning from each step to improve the next. What guiding principle is this?

Answer 10

Progress Iteratively with Feedback

Question 11

Avoiding over-analysis by dividing work into smaller, incremental efforts is part of which principle?

Answer 11

Progress Iteratively with Feedback

Question 12

What principle ensures that the right people are involved and informed at every step?

Answer 12

Collaborate and Promote Visibility

Question 13

Open communication and transparency are emphasized by which guiding principle?

Answer 13

Collaborate and Promote Visibility

Question 14

This principle reduces silos and enhances shared understanding. Name it.

Answer 14

Collaborate and Promote Visibility

Question 15

How does collaboration improve decision-making?

Answer 15

By promoting Collaborate and Promote Visibility, it ensures diverse perspectives are included and visible.

Question 16

What principle emphasizes considering the service value chain and its interactions as a whole?

Answer 16

Think and Work Holistically

Question 17

Aligning all parts of the organization to deliver value relates to which principle?

Answer 17

Think and Work Holistically

Question 18

Focusing on outcomes rather than isolated outputs aligns with which guiding principle?

Answer 18

Think and Work Holistically

Question 19

Why is it important to consider the entire system in decision-making?

Answer 19

To adhere to Think and Work Holistically, ensuring outcomes are optimized across all interactions.

Question 20

Which principle encourages removing unnecessary complexity in processes?

Answer 20

Keep It Simple and Practical

Question 21

Strive to achieve outcomes with minimal steps. What guiding principle applies?

Answer 21

Keep It Simple and Practical

Question 22

“If a process doesn’t add value, eliminate it.” This reflects which principle?

Answer 22

Keep It Simple and Practical

Question 23

How does this principle prevent overengineering?

Answer 23

By focusing on Keep It Simple and Practical, ensuring only valuable activities are included.

Question 24

What principle ensures that resources are used effectively through automation?

Answer 24

Optimize and Automate

Question 25

This principle focuses on improving efficiency by removing manual, repetitive tasks. Name it.

Answer 25

Optimize and Automate

Question 26

Before automating, analyze the process to ensure it is effective. Which principle emphasizes this?

Answer 26

Optimize and Automate