2 - 7 Guiding Principals Flashcards
Always direct your efforts to what matters most to stakeholders. What is this principle?
Focus on Value
This principle requires identifying and understanding what stakeholders value. What is it?
Focus on Value
Ensures that services contribute to outcomes valued by stakeholders, including the end customer. Name the principle
Focus on Value
Why is it important to regularly reevaluate what is valuable to stakeholders in a changing environment?
To ensure alignment with Focus on Value and adapt to evolving needs.
Before making changes, assess what is already available. What principle encourages this?
Start Where You Are
Minimizing waste by utilizing existing resources effectively aligns with which principle?
Start Where You Are
This principle advises to avoid starting from scratch unless necessary. Which one is it?
Start Where You Are
How does this principle promote continuous improvement?
By using Start Where You Are, we build upon existing strengths and reduce unnecessary effort.
Break work into manageable steps and seek feedback. What is the principle?
Progress Iteratively with Feedback
Encourages learning from each step to improve the next. What guiding principle is this?
Progress Iteratively with Feedback
Avoiding over-analysis by dividing work into smaller, incremental efforts is part of which principle?
Progress Iteratively with Feedback
What principle ensures that the right people are involved and informed at every step?
Collaborate and Promote Visibility
Open communication and transparency are emphasized by which guiding principle?
Collaborate and Promote Visibility
This principle reduces silos and enhances shared understanding. Name it.
Collaborate and Promote Visibility
How does collaboration improve decision-making?
By promoting Collaborate and Promote Visibility, it ensures diverse perspectives are included and visible.
What principle emphasizes considering the service value chain and its interactions as a whole?
Think and Work Holistically
Aligning all parts of the organization to deliver value relates to which principle?
Think and Work Holistically
Focusing on outcomes rather than isolated outputs aligns with which guiding principle?
Think and Work Holistically
Why is it important to consider the entire system in decision-making?
To adhere to Think and Work Holistically, ensuring outcomes are optimized across all interactions.
Which principle encourages removing unnecessary complexity in processes?
Keep It Simple and Practical
Strive to achieve outcomes with minimal steps. What guiding principle applies?
Keep It Simple and Practical
“If a process doesn’t add value, eliminate it.” This reflects which principle?
Keep It Simple and Practical
How does this principle prevent overengineering?
By focusing on Keep It Simple and Practical, ensuring only valuable activities are included.
What principle ensures that resources are used effectively through automation?
Optimize and Automate
This principle focuses on improving efficiency by removing manual, repetitive tasks. Name it.
Optimize and Automate
Before automating, analyze the process to ensure it is effective. Which principle emphasizes this?
Optimize and Automate
