3 - Four Dimensions of Service Mangment Flashcards
1
Q
A dimension that focuses on organizational structure, roles, responsibilities, and culture, ensuring that the workforce is skilled and motivated to meet service delivery goals.
A
Organizations and People
2
Q
A dimension that considers the information and knowledge necessary for service management, as well as the technologies required to support services.
A
Information and Technology
3
Q
A dimension that focuses on the relationships and contracts with external organizations that contribute to service delivery.
A
Partners and Suppliers
4
Q
A dimension that examines how activities and workflows are organized to deliver value through services, including defining processes and value streams.
A
Value Streams and Processes
