4 - Describe the ITIL Service Value System Flashcards
A model that ensures the organization continually co-creates value with all stakeholders through the use and management of products and services.
ITIL service value system
Guiding principles, governance, service value chain, practices, and continual improvement.
What are the key components of the ITIL service value system
Shared values and principles that guide behavior and decision-making across the organization
What role do guiding principles play in the ITIL service value system
They ensure that the organization aligns its service management practices with business objectives and external regulations.
What is the purpose of governance within the ITIL service value system?
A flexible operating model that integrates key activities to transform inputs into outputs for value creation.
What is the service value chain in the ITIL service value system?
Specific organizational resources designed to perform work or achieve an objective.
What are practices in the ITIL service value system?
A structured approach to embed improvement at every level of the organization.
What is the purpose of continual improvement in the ITIL service value system?
