4 - Describe the ITIL Service Value System Flashcards
(19 cards)
A model that ensures the organization continually co-creates value with all stakeholders through the use and management of products and services.
ITIL service value system
Guiding principles, governance, service value chain, practices, and continual improvement.
What are the key components of the ITIL service value system
Shared values and principles that guide behavior and decision-making across the organization
Components of Service Value System
They ensure that the organization aligns its service management practices with business objectives and external regulations.
What is the purpose of governance within the ITIL service value system?
A flexible operating model that integrates key activities to transform inputs into outputs for value creation.
What is the service value chain in the ITIL service value system?
Specific organizational resources designed to perform work or achieve an objective.
What are practices in the ITIL service value system?
A structured approach to embed improvement at every level of the organization.
What is the purpose of continual improvement in the ITIL service value system?
Input to SVS
Opportunity / Demand
Output of SVS
Value
Perceived benefits, usefulness and importance of something
Value
Options or possibilities to add value to SH
Opportunity
Need or desire for products/services
Demand
List components of SVS
Guiding Principles
Governance
Service Value Chain
Practices
Continual Improvements
Recommendations that could guide organisations in ALL circumstances.
Guiding Principles
Means by which organisation is DIRECTED and CONTROLLED
Governance
interconnected activities performed to deliver product/service
operating model
facilitate: VALUE REALISATION
Service Value Chain
Set of organisational resources
designed for performing work
or accomplishing objectives
Practices
Align and Re-Align
with changing business needs
recurring
at ALL levels
to continually meets SH’s expectation
Continual Improvement
A model representing how all the components
and activities of an organization work together to facilitate value creation.
Service Value System (SVS)
