5. MIS to improve business processes Flashcards
Workflow
Includes the tasks, activities, and responsibilities required to execute each step in a business process
Using MIS to improve business processes (elements)
Order to delivery
Product realisation
Customer acquisition
Business process reengineering (BPR)
Process of changing the way we do our work so we do it better to accomplish the goals of our business
Why engage in BPR
Makes business more flexible, responsive, efficient, effective for all stakeholders (includes customer, employees and owners)
Motivation for reengineering
Reduce costs/expenses Improve financial performance Respond to emerging market opportunities Improve customer satisfaction Enhance quality of products and services Be competitive Enhance organisation capability to expand to other industries To accommodate an era of change To survive and be successful in the long term
BPR benefits
Increased effectiveness Meaningful work for staff Improved organisational performance Business growth Reduce costs and cycle time Improve quality
Operational BPR
Customers are demanding better products and services
Operational BPR examples
Business process improvement - attempts to understand and measure the current process and make performance improvements accordingly
Automation - process of computerising manual tasks
Steps in business process improvement
- Document As-Is process
- Establish measures
- Follow process
- Measure performance
- Identify and implement improvements
Managerial business processes streamlining (elements)
Streamlining
Bottleneck
Redundancy
Streamlining
Improves business process efficiencies by simplifying or eliminating unnecessary steps
Bottleneck
Occurs when resources reach full capacity and cannot handle any additional demands
Redundancy
Occurs when task or activity is unnecessarily repeated
Strategic BPR
Set project scope
Study competition
Create new processes
Implement solution
