4. Business processes

Question 1

Business process

Answer 1

Series of logically related activities or tasks (such as planning, production, or sales) performed together to produce a defined set of results

Question 2

Business processes management (BPM)

Answer 2

Process-centric approach for improving business performance that combines information technology with governance methodologies

Question 3

Business process (system)

Answer 3

Input
Business processes (adds value)
Output

Question 4

BPM life-cycle

Answer 4

Design
Modeling and simulation
Execution
Monitoring
Optimisation

Question 5

Customer facing process

Answer 5

Results in a product or service that is received by an organisation’s external customer

Question 6

Business facing process

Answer 6

Invisible to the external customer but essential to the effective management of the business

Question 7

BPM (Business process modelling)

Answer 7

Activity of creating a detailed flowchart or process map of a work process showing its inputs, tasks, and activities, in a structured sequence

Question 8

BPMN elements

Answer 8

Event
Activity
Gateway
Flow

Question 9

Business process models

Answer 9

As-Is process model

To-be process model