5. Managing Situations Flashcards
1
Q
List 6 impact factors
A
Size, age, sex & build Specialist skills Mental state Intoxication Weapons Location
2
Q
What are the basic rules of managing a confronting situation
A
Self-colleagues-public
Stop-Think-Act-Review (STAR)
Confident-positive-assertive
3
Q
How do you defuse aggression
A
Never go it alone Maintain a safe distance Look for a safe exit Confidence Use appropriate body language Move slowly
4
Q
How should a first responder help
A
Stop-listen-look
Form a triangle
Sit them down or lean against a table
Always report
5
Q
What do you do if they have an offensive weapon?
A
Never intervene
Maintain a safe distance
Tell them the police have been called
Evacuate
6
Q
What does CALM stand for
A
Comply - with the demands
Agree - with the person
Listen - to what they are saying
Manage - your breathing
7
Q
What technique is best for robberies
A
CALM
