4. Body Language To Deesculate

Question 1

What are the ground rules?

Answer 1

Don’t use jargon
Politeness and respect
Humility
Turn taking

Question 2

Name 4 things that show good body language

Answer 2

Stand tall, hands by your side
Maintain reduced eye contact
Large slow nods
Mirroring their (calm) body language

Question 3

What should body language look like when seated?

Answer 3

Corner to corner
No writing
Open posture