2. Communication Flashcards

1
Q

What are the 3 V’s

A

Voice
Venom
Violence

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2
Q

What do you say to and Angry Person?

A

Absolutely nothing
Let them vent
Disarm the emotion

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3
Q

What do you say to a sad person who is crying

A

Take your time

Would you like a moment, or would you like to continue?

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4
Q

What should you do post incident

A

Get some fresh air
Have a sip of water
Report it

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5
Q

What is the Triple A technique

A

A Agree with what they have said
A Acknowledge the emotion
A Assure then you can help

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6
Q

Why doesn’t traditional communication work?

A

We haven’t shown empathy
We are asking too much, too quickly
We aren’t allowing them to vent
We haven’t made it about them

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