5- interpersonal interactions

Question 1

What are multiple sources of conflict in human interaction?

Answer 1

Inconsistencies of data
relationship issues
value differences
structural problems
interest conflicts

Question 2

What are the elements of conflict?

Answer 2

~objective differences b/t participants
~emotions and perceptions attend to conflict
~types of interest
~intrimendal intrest and intrisic intresenst

Question 3

What are the areas of interest?

Answer 3

psychological
procedural
substantive

Question 4

Which interest is the emotional element of conflict?

Answer 4

psychological

Question 5

Which interest is the process of how conflict is resolved and handled?

Answer 5

procedural

Question 6

Which interest is the outcomes that must be met for conflict to be resolved?

Answer 6

substantive

Question 7

What are the types of substantive interest?

Answer 7

Bargaining
positional bargaining
positions vs. intrest.

Question 8

What is bargaining?!!!!!

Answer 8

slide 6

Question 9

What is Positional bargaining!!!!

Answer 9

slide 6

try to avoid this

Question 10

What is Positions vs. intrest

Answer 10

moving away form the position and move toward the shared goal
most conflicts have a common interest

Question 11

What should we work towards first in a conflict?

Answer 11

Collaboration is the best way not compromising

Question 12

What are the methods of conflict resolution?

Answer 12

Negotiation
mediation
arbitration

Question 13

What is negotiation

Answer 13

two people talking on their own

Question 14

What is mediation?

Answer 14

two people talking with third person making decision

Question 15

What is arbitration?

Answer 15

Third party makes the decision

Question 16

What is the process of negation?

Answer 16

~avoid positional bargaining
~ separate people from the problem
~ move from position to interest –> find existing areas of agreement
~id all posible solutions
~id “no agreement” position
~use objective criterai to evaluate options