5. Discovering the social organisation

Question 1

Elton Mayo

Answer 1

Key figure in the Hawthorne studies

Question 2

Fritz Roethlisberger and William Dickson

Answer 2

Writers of the largest account of the Hawthorne studies

Question 3

Mary Follett

Answer 3

Early management theorist

Question 4

Daniell Bell

Answer 4

Wrote about post-industrialisation and its impact on society

Question 5

Social organisation

Answer 5

The belief that the social relations between people are a key factor in shaping how people act in organisations

Question 6

Hawthorne studies

Answer 6

Studies that ran from 1924 to the late 1930s- credited with discovering the social side of the organisation

Question 7

Human relations

Answer 7

Aims to understand and prescribe changes in workplace behaviour based on the importance of group norms, communication and supervisory skills

Question 8

Vascular skin reaction

Answer 8

A white line on the wrist created by a blunt instrument which disappears more quickly when a person is fatigued

Question 9

Group norms

Answer 9

The unwritten rules that shape peoples behaviour within a group

Question 10

Hawthorne effect

Answer 10

The very act of observation changes behaviour