1. Introducing OB

Question 1

McDonaldization of society (Ritzer)

Answer 1

The principles of efficiency, calculability, predictability and control by which fast food restaurants are managed and organised

Question 2

Hawthorne studies

Answer 2

A series of studies which ran from 1924 into the late 1930s. Credited with discovering the social side of the organisation

Question 3

Group

Answer 3

A collection of people with a sense of shared identity and something in common but not with a shared purpose

Question 4

Team

Answer 4

A group who meet together with a common purpose and some degree of mutual interdependence

Question 5

Personality

Answer 5

A set of characteristics and behaviour displayed by an individual

Question 6

Motivation

Answer 6

The will and desire that a person has to engage in a particular behaviour or perform a particular task

Question 7

Leadership

Answer 7

The process of leading or influencing the behaviour of others

Question 8

Corporate social responsibility

Answer 8

The social and environmental responsibility corporations have towards their stakeholders